DigiDoc3 client - Mobiil-ID signing Error: User is not a Mobile-ID client

You could see a following error while signing with Mobiil-ID in DigiDoc3 client:

The error seen on this screenshot will be displayed in DigiDoc3 client on two occasions: 

  • Phone number is in incorrect form.

When digitally signing in DigiDoc3 client with Mobiil-ID, you need to insert Estonian country code (372) before the phone number (for example 37250123456)

  • Mobiil-ID certificates have not been activated on the Police and Border Guard Board website .

Make sure that your Mobiil-ID certificates have been activated on the Police and Border Guard Board website. You can enter Mobiil-ID application environment here.


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