Everything important regarding BDOC format – frequently asked questions (FAQ)

Many digitally signed documents are now in BDOC format. We have compiled a list of frequently asked questions in question-answer format. Detailed information regarding BDOC format can be found here.

Q: I have downloaded a payment confirmation (in BDOC format) from internet bank but cant open it in my computer. 

A: Windows users should renew their ID-software from installer.id.ee website. Mac OS X users should download the latest DigiDoc3 client from Apple App Store.

Q: I have received a document in BDOC format but cant open it in my computer. 

A: Windows users should renew their ID-software from installer.id.ee website. Mac OS X users should download the latest DigiDoc3 client from Apple App Store.

Q: I have received a document and I want to add BDOC signature.

A: Open document with DigiDoc3 program and add a signature. Signatures are always added in the same format that the container was created in. 

Q: I have received a file in BDOC format and I cant open it in my computer, even after updating DigiDoc3 client. Error: Error in opening envelope - BDoc.cpp:107 BDoc1 container altering is unsupported

A: The document is in old unsupported format (BDOC 1.0), documents in this format cant be opened or signatures added. Only solution is to ask the document creator to renew their ID-software (atleast version 3.8) and then create, and sign the document again.

Q: I have sent a document in BDOC format but the recipient cant open it. 

A: Recipient has to update the ID-software. Windows users should renew their ID-software from installer.id.ee website. Mac OS X users should download the latest DigiDoc3 client from Apple App Store.

Q: I cant digitally sign in internet bank (the bank is using BDOC format). 

A: Renew your ID-software from installer.id.ee website. If you are using the latest version of ID-software then follow these instructions to check if your web browser is properly configured.

Q: I have sent a document in BDOC format but the recipient cant open it, even though they have renewed their DigiDoc3 client software. Error: Error in opening envelope - BDoc.cpp:107 BDoc1 container altering is unsupported

A: Renew your software, create and digitally sign the document again and then send it to the recipient.  Windows users should renew their ID-software from installer.id.ee website. Mac OS X users should download the latest DigiDoc3 client from Apple App Store.

The document is in old unsupported format (BDOC 1.0), documents in this format cant be opened or signatures added.

Q: I want to create a signature in BDOC format. DigiDoc3 program version is 3.8 or 3.9.

A: Open DigiDoc3 program, choose "Settings" and in "General" tab set the default signature format to BDOC. Do this before adding documents to envelope (container). From here on all the documents created by you are in BDOC format.

Q: I have Windows XP, how can I create documents signed in BDOC format?

A: Renew your ID-software from installer.id.ee website.  Open DigiDoc3 program, choose "Settings" and in "General" tab set the default signature format to BDOC. Do this before adding documents to envelope (container). From here on all the documents created by you are in BDOC format.

Q: Error: "Check your computer time" during digital signing in DigiDoc3 client. 

A: When signing documents in BDOC format, it is important that the computer time and date are correct. This error will be displayed when the computer time differs from validity confirmation service time by atleast 2 minutes.

Q: Can I continue giving signatures in DDOC format if I dont renew my software. 

A: We dont recommend this as files in DDOC format are already not accepted by some companies and institutions. 

Q: I have received a document in DDOC format and I want to sign it with BDOC signature. 

A: Its not possible to add BDOC signature to DDOC container. When needed then the document creator could create and sign the container again in BDOC format.  

Q: How long can I keep giving signatures in DDOC format?

A: DDOC document creation and signing in DigiDoc3 client is not supported since 1st of February 2016 when was released ID-software version 3.12 


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