Electronic use of the ID card

Decrypting may not work for the following reasons:

•  You are using an old ID software version.
•  You have updated ID card certificates or received a new ID card. For more details see this article.
•  You are trying to decrypt a document with Mobile ID. As certificates can be encrypted to either the Digi-ID or ID card certificate, they can only be decrypted with the  Digi-ID or ID card certificate.

If you don't know how to decrypt a document, see the instructions here.

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