How to create a diagnostics report using DigiDoc4 client

 The diagnostics window is the main tool for resolving problems that may occur in installation and use of ID-card software.


  • Launch DigiDoc4 client.
  • Click on the Setings button.

  • Click on the Diagnostics button.
  • The software collects information on your operating system, basic software versions, card reader drivers and checks ID-card-related functions: card authentication, reading the certificate list, reading the personal data file, etc.

  • If you cannot get your ID-card working on your own, save the diagnostics report into a file by clicking SAVE DIAGNOSTICS
  • A save file dialogue will open.
  • Select the destination folder where you wish to save the diagnostics report.
  • The file containing the diagnostics report will be saved in .txt format.
  • Email the report file together with the error description to support team. Use Ask for Help form in


If you didn't find an answer to your question, send it to our team.

  • See instructions
  • Please estimate your ability to use the computer, so that we can provide you with the best guidance


  • Verification failed

How can we improve the article and be more helpful?
Send Close