Implementation of ID-card

Everything you need for the electronic use of the ID-card.

Implementation of mobile-ID

All the information you need to sign up for mobile-ID.

What to do, if...

You wish to start using your ID-card electronically
On this page you will find step-by-step instructions for downloading and setting up the ID software (including the DigiDoc4) and web browser software, as well as many other helpful tips.
My PIN is blocked (locked)
If your PIN code is blocked, you can conveniently unlock it again with the DigiDoc4 application. For this you need your PUK code.
PIN codes of the ID-card: applying for a new codes envelope
If you have forgotten your ID-card, digital-ID or other digital document PIN and PUK codes, you can order a new code envelope from the Police and Border Guard Board.
What to do if an ID-card or other digital document is lost or stolen?
Did you discover that your ID-card is lost or stolen? First, consider whether you have used it recently and left it in a slightly different place than usual, for example, on the desk? ​How you proceed depends on how sure you are of the theft of the card.
You wish to become a Smart-ID user
The free Smart-ID app enables you to log in to e-services, confirm transactions and bank transfers and sign documents: its possibilities are almost as vast a those of ID-cards, digital IDs or mobile-IDs.
digiknowledge callout

Useful digital knowledge

Apply for a digital ID card and use it instead of your regular ID-card! You can use your digital ID to perform the same electronic activities as you would with your regular ID-card, such as accessing e-services, giving digital signatures, etc. Most importantly, once you start using your digital ID in your daily operations, you can store your plastic ID-card away in a safe place. This way, your ID-card chip will not wear out, and your official identity document will never get lost!

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