Saving diagnostics files

Saving the diagnostics files is easy and there is no cause for concern as they do not contain any personal information, only information on the software and the versions of devices you are using.

Notify us of the problem

You can find answers to all the most frequently asked questions about the electronic use of ID-card and mobile-ID on the webpage: feel free to use our search function! However, if your problem remains unsolved, please contact the ID Help Centre through the form here. The more precisely you describe your problem and the emergence of the situation, the more personalized assistance we can provide. All answers with easy steps and instructions that could help to resolve your problem will be sent to you in writing!