Antivirus software interfering with the use of e-services?

Do you have problems entering e-services using your ID card, and do you have a security software or antivirus installed on your computer? The problem may be caused by the settings of these programs. Instructions for setting up the most common security software are listed below. Follow the instructions and the errors with using the ID card should disappear.

Kaspersky Internet Security:

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ESET:

  • Configuring ESET INTERNET SECURITY software for using an ID-card

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    Are you experiencing any problems using DigiDoc4 or can't confirm payments with ID-card PIN2 and have ESET INTERNET SECURITY software installed which uses "Banking & Payment protection" ?

    This software opens bank webpages in a separate browser with all extensions disabled. The use of the ID card may be prevented by the settings of the anti-virus program - follow the instructions below and the errors with the use of the ID card should disappear!

    Step 1: open ESET INTERNET SECURITY software

    You’ll find the ESET security software (or ESET SECURITY) in your computer’s list of programs (Applications or Programs). Click on the program name or icon to open it.

    Step 2: open settings

    The easiest way is to open ESET settings with a shortcut key – F5. You can also find “Advanced setup“ in the menu.

    Step 3: look for the option “Banking & Payment protection“

    In the settings window, look for the option BASIC and check whether you see such a setting by “Enable Banking and Payment protection“. If necessary, click the dropdown menu/field by this row and change the settings so that they match the example:

    Step 4: confirm changes

    Once the settings match the screenshot, click OK.

    The antivirus software will now no longer interfere with the use of the ID-card.

    Additional information can be read on the ESET website.

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  • Configuring ESET Smart Security or ESET NOD32 Antivirus software for using an ID-card

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    Are you experiencing any problems using DigiDoc4 or entering e-services using the ID card, and have ESET security software installed (e.g. ESET Smart Security or ESET NOD32 Antivirus)? Antivirus program settings may interfere with the use of ID-card – follow the instructions below and the problems should be resolved!

    Step 1: open ESET security software

    You’ll find the ESET security software (e.g. ESET Smart Security or ESET NOD32 Antivirus) in your computer’s list of programs (Applications or Programs). Click on the program name or icon to open it.

    Step 2: open settings

    The easiest way is to open ESET settings with a shortcut key – F5. You can also find “Advanced setup“ in the menu.

    Step 3: look for the option “Web protocols“

    In the settings window, look for the option WEB PROTOCOLS and check whether you see such a setting by “Enable HTTPS checking“. If necessary, click the dropdown menu/field by this row and change the settings so that they match the example:

    Step 4: confirm changes

    Once the settings match the screenshot, click OK.

    The antivirus software will now no longer interfere with the use of the ID-card.

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Bitdefender:

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AVG AntiVirus:

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Avast AntiVirus:

  • Security software configuration: Configuring Avast AntiVirus on Windows computers

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    Step 1: Open AVAST security software

    You will find the AVAST security software in the list of programs on your computer (Programs or Applications), and you should see the antivirus program icon in the lower right corner of the screen. Click on it!

    Step 2: Open Settings

    Once you have opened the AVAST security software, find the Menu option, and navigate to Settings – you will find it at the top of the screen next to the icon with three dashes.

    Step 3: Open Protection

    On the left submenu, click on the Protection tab, then find Core Shields and Configure Shield Settings on the Web Shield option next to it.

    Step 4: adjust the settings

    Uncheck “Enable HTTPS scanning” and “Enable QUIC/HTTP3 scanning”, then click OK.

    Now you should be able to access e-services with your ID-card.

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  • Security software configuration: Configuring Avast AntiVirus on macOS computers

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    Step 1: open AVAST security software

    You can find AVAST security software from the list of programs on your computer (‘Programs’ or ‘Applications’). You should also be able to see it in the upper right corner next to the WiFi marking on macOS computers. Double click on the AVAST logo or select ‘Open Avast’ from the drop-down menu in order to launch the software.

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    Step 2: open ‘Preferences’

    Once you have opened AVAST Security settings, locate the option ‘Preferences’ from the vertical menu on the left and click on it.

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    Step 3: locate ‘Web shield’

    This opens a window. Press the ‘Settings’ button next to ‘Web shield’.

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    Step 4: adjust the settings

    Uncheck the ‘Scan secured connections’ box and click on the ‘Done button.

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    You should now be able to successfully use your ID-card.

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Security software: why do I have to disable the HTTPS security scan?

Disabling the HTTPS security scan is necessary because security software (i.e. antivirus) creates its own certification service (CA) if the security scan is enabled and hides the server’s SSL in the certification service. As a result, the authentication of the SSL client will no longer reach the web browser.  Unfortunately, the cause of the error lies in the antivirus architecture, which cannot be changed by the software developer.

In order to use ID-cards in computers with security software, you need to adjust the security software settings.

This didn’t resolve my problem

If the problem wasn’t solved, restart your computer and try again. Also check whether the same problem occurs with other browsers. If necessary, update your ID-software and browser settings. Also don’t hesitate to contact ID customer support.​