To be able to use e-services with the ID-card in the Google Chrome browser, you need to keep both ID-software and the Google Chrome browser software up to date. All of the necessary plugins should be working automatically.
If malfunctions occur – for example, digital signing isn’t possible or you can’t confirm actions – the most common reason is the Google Chrome plugin settings. This is very easy to check!
Step 1: Open Extensions
Click on the icon with three dots on the right-hand side of Google Chrome and select More tools → Extensions.
Step 2: Enable the Token signing plugin.
A new window with extensions opens, find the plugin called Token signing and make sure that it is Enabled. This plugin is enabled by default and you cannot change it yourself!
- If this plugin exists but its status is something other than Enabled (e.g. Disabled), contact ID-help.
Step 3: Check whether using the ID-card is now possible.
Do the following to ensure that the change takes effect: close Google Chrome (all windows if you had several open), open it again and try to sign the same transaction you failed to sign before.
Due to an error in the Google Chrome browser, the plugin may be present but the status will be “Disabled”. In this case, open the Token signing in the Chrome Web Store and re-enable it by clicking the “Enable” button. If this plugin exists but the status is something else, please contact ID Help.
Video instruction for configuration of Google Chrome
If the necessary Google Chrome extensions are already on your computer and Token Signing is allowed but e-services still can’t be used with the ID-card, try updating the Google Chrome browser and for the time being, use some other browser such as Mozilla Firefox.
Anti-virus programs can also interfere with ID-card use – if you know your computer is using antivirus software, read about what to do next. If the ID-card is not working on your work computer, talk to your company’s IT specialists.
For administrators: Configuring Token Signing using Active Directory, necessary for using the ID-card with Google Chrome.