To be able to use e-services with the ID-card in the Google Chrome browser, you need to keep both ID-software and the Google Chrome browser software up to date. All of the necessary plugins should be working automatically.
If malfunctions occur – for example, digital signing isn’t possible or you can’t confirm actions – the most common reason is the Google Chrome plugin settings. This is very easy to check!
Step 1: Enable automatically
If Google Chrome offers it, click “Enable extension” and everything should work.
Step 2: Open Extensions
Click on the icon with three dots on the right-hand side of Google Chrome and select More tools → Extensions.
Step 2: Enable the Web eID plugin.
A new window with extensions opens, find the plugin called Web eID and make sure that it is Enabled. This plugin is enabled by default and you cannot change it yourself!
- If this plugin exists but its status is something other than Enabled (e.g. Disabled), if it doesn’t work contact ID-help.
Step 3: Check whether using the ID-card is now possible.
Do the following to ensure that the change takes effect: close Google Chrome (all windows if you had several open), open it again and try to sign the same transaction you failed to sign before.
Step 4: Manually removed Chrome Web eID extension.
If you accidentally uninstalled the Web eiD extension, you may manually install it in the Chrome Web Store.
If the necessary Google Chrome extensions are already on your computer and Web eID is allowed but e-services still can’t be used with the ID-card, try updating the Google Chrome browser and for the time being, use some other browser such as Mozilla Firefox.
Anti-virus programs can also interfere with ID-card use – if you know your computer is using antivirus software, read about what to do next. If the ID-card is not working on your work computer, talk to your company’s IT specialists.