Have you installed Kaspersky antivirus programs and you’re not able to enter e-services with your ID-card? The problem may be due to the Kaspersky settings – read the instructions below to resolve the problem.
If you have installed Kaspersky antivirus and you’re not able to enter e-services with your ID-card (such as online banking), make sure that the “Always scan encrypted connections” or “Scan encrypted connections upon request from protection components“ option is not enabled.
Step 1: open Kaspersky antivirus software
You can find it in Programs or Applications. Double-click the Kaspersky Internet Security icon to open it (red angle with black arrow).
Step 2: open Settings
After opening the program, click the gear icon (Settings) in the lower-left corner.
Step 3: look for the right settings
Click on “Additional” and then, in the window that opens, click on Network.
Step 4: adjust settings
Make sure that the option “Do not scan encrypted connections” is activated by “Encrypted connections scanning”. If some other option is selected, make the corresponding change and close Kaspersky using the X button on the right margin.
Now it should be possible to enter e-services using the ID-card.
Disabling the HTTPS security scan is necessary because security software (i.e. antivirus) creates its own certification service (CA) if the security scan is enabled and hides the server’s SSL in the certification service. As a result, the authentication of the SSL client will no longer reach the web browser. Unfortunately, the cause of the error lies in the antivirus architecture, which cannot be changed by the software developer.
In order to use ID-cards in computers with security software, you need to adjust the security software settings.
If the problem wasn’t solved, restart your computer and try again. Also, check whether the same problem occurs with other browsers. If necessary, update your ID-software and browser settings. And don’t hesitate to contact ID-helpline.