Windows: software installation ended prematurely with “Fatal error (8×0070643)”, “Unspecified error (0x80072f19) etc.

If Open-EID.exe installation ended prematurely with Fatal error 0x80070643 or Unspecified error 0x80072f19…:

… then possible reason for this is op. system inability to overwrite registry entries of previous versions Open-EID software components.

As a possible solution try this:

  • download ZIP file extract its contents somewhere, for example Desktop (updated on 10 February 2021);
  • right-click on remove_openeid.bat and choose Run as Administrator;
    • registry entries will be removed only for those accounts, who have administrator rights;
  • Command Prompt Window will be opened. Wait till it closes itself;
  • restart the computer;
  • right-click on remove_openeid.bat and choose Run as Administrator;
  • try to install Open-EID software again, should work.

IF there is still an error, then:

  • Open the Start menu, type in ‘Run’ and press ‘Enter’.
  • A search field will be displayed on the screen – type in ‘%temp%’ and press ‘Enter’.
  • Type in ‘eID’ in the search field in the upper right corner of the screen (see screenshot) and locate all log files entitled ‘eID_software*’ as at today’s date or as at the day when the software installation failed).
  • send log files to ID helpline at (the Contact ID-helpline section in the lower right corner).