You wish to start using your ID-card electronically

Do you wish to set up your computer to use an ID-card? You have come to the right place.

Here you will find step-by-step instructions for downloading and installing the software and a number of other useful tips.

It does not matter whether you are an experienced ID-card user or making your first step towards your electronic identity – everyone is welcome. Our instructions will certainly help you configure your computer for using ID-cards. We have put the necessary information into steps, between which you can easily move back and forth.

  • What is necessary for using the ID-card electronically?

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    In order to use the ID-card electronically on your computer or smart device, you need:

    1. A valid ID-card

    Check that the ID-card itself has not expired. You will find the expiry date on the ID-card.

    2. Valid certificates

    Certificates are electronic evidence that connects you (i.e. your ID-card) and the activities performed with your ID-card.  
    Don’t worry if you don’t know the validity of your certificates: assume that everything is in order when you start installing the software. 
    If you are an electronic user of the ID-card, you can check your certificates via DigiDoc4. DigiDoc4 will let you know if the certificate has been suspended or has expired. 

    Read more if necessary:
    What are ID-card Certificates

    3. PINs

    The PIN and PUK codes were issued to you in a sealed envelope with your ID-card. If you have forgotten your PIN1 or PIN2, but still have your PUK, you can use it to change your PINs yourself. If there is no PUK either, you must request new PINs from the Police and Border Guard Board or a foreign representation of the Republic of Estonia. 

    Read more if necessary:
    What are PINs and how can they be changed?

    4. Internet connection

    The computer on which you want to install the ID-card must have a working Internet connection. If you’re reading this guideline on another smart device, check that your computer is connected to the Internet!

    5. ID-card reader

    You can buy an ID-carder from almost every computer shop and it is also available in many shopping centres, petrol stations, etc. Just ask!

    Read more if necessary:
    How to check that the ID-card reader is working?

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  • Software installation instructions

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    In order to install ID-card software, double-click on the software file saved on your computer and the installation process will begin automatically. Follow the instructions on screen and everything will go smoothly.

    Detailed instructions for Windows computers

    In the case of Windows, you also need to install the software on your computer after downloading it. To this end, open the folder in which you saved the ID-software file on your computer (e.g. ‘Downloads’) and double click on the file name: installation will begin automatically.

    Do not worry – all of the necessary instructions are displayed on screen and the whole process is automatic. The time it takes depends on the speed of your computer, but generally, the whole process should take only a few minutes.

    If the software has been installed on the computer and is ready to use, you will see a respective message on the screen.

    Detailed instructions for macOS computers

    In the case of macOS, you need to save and install two separate software packages on your computer – DigiDoc4 client for using ID-cards and web components for logging in to e-services via web browsers. Both software packages can be found on the ID-software installation website. See the macOS installation instructions, if necessary.

    Detailed instructions for Linux computers

    In the case of Linux, software is installed via a command line with the help of an automated script. You can consult Ubuntu ID-software installation instructions where necessary.

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  • Configuring web browsers for using ID-cards

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    Make sure that you’re always using the newest version of the web browser: if necessary, update your browser software and restart your computer! The default settings of most new browser versions are suitable for using the ID-card, but if you still cannot use it, you can configure your web browser manually.  

    First of all, select the web browser you want to configure and click on its logo.

    chromeChrome

    Step 1: Open Extensions

    Click on the icon with three dots on the right-hand side of Google Chrome and select More tools Extensions

    Step 2: Enable the Token signing plugin.    

    A new window with extensions opens, find the plugin called Token signing and make sure that it is Enabled. This plugin is enabled by default and you cannot change it yourself!

    • If this plugin exists but its status is something other than Enabled (e.g. Disabled), contact ID-help.

    Step 3: Check whether using the ID-card is now possible.   

    Do the following to ensure that the change takes effect: close Google Chrome (all windows if you had several open), open it again and try to sign the same transaction you failed to sign before.


    Due to an error in the Google Chrome browser, the plugin may be present but the status will be “Disabled”. In this case, open the Token signing in the Chrome Web Store and re-enable it by clicking the “Enable” button. If this plugin exists but the status is something else, please contact ID Help.

    Video instruction for configuration of Google Chrome

    firefoxMozilla Firefox explorerInternet Explorer safariApple Safari edgeMicrosoft Edge
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  • Software installation: which ID-software solution do I need?

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    ID-software and DigiDoc4:

    If you wish to use an ID-card on your computer, you need ID-software that includes the DigiDoc4 client. DigiDoc4 is required for reading data from your ID-card via a card reader, signing documents, logging in to e-services, changing PINs, etc.  

    It is worth knowing that macOS users must also separately download web components, without which you cannot log in to e-services via web browsers or make transactions or sign activities there. If you are a Windows user, all software components necessary for using web browsers are saved on your computer during the ID-software installation process.

    RIA DigiDoc mobile application

    If you use mobile-ID or wish to use, forward, open, etc. documents that are digitally signed with an ID-card on your smartphone, we recommend that you also download the RIA DigiDoc mobile application. The latest version is always available on the Install ID- software page; however, remember that you need to open the download link on the device on which you are about to install the software.

    You can also download the RIA DigiDoc application directly from these pages:

    TeRa timestamping application:

    TeRa timestamping application is designed for those who need to add timestamps with the time server in addition to digitally signed documents (i.e. to seal containers with digitally signed documents). TeRa allows you to conveniently search for DDOC and BDOC1.0 documents and add timestamps thereto. You need this application if your work involves the management and secure storage of digitally signed documents.

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  • Contact ID Help Centre

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    If you have performed all of the steps of the help instructions and the problems persist:

    • Restart your computer – this is often sufficient. If you are experiencing problems with using your ID-card, it is recommended to restart your computer without disconnecting your ID card reader or removing the ID-card from the reader. Allow the computer to slowly warm up after restarting, open DigiDoc4 client as the first program and check whether it reads your ID-card data correctly. If DigiDoc4 does not read the card data, the fault is likely in the card or the card reader, not the software.  
    • Check the functioning of web browsers and the ID-Card after you have opened DigiDoc4: for instance, try to log in to the Internet Bank.  
    • Pay attention to error messages! Remember the reason given by the error message for the fault – you can use this to quickly locate a suitable solution on id.ee.  

    Contact our customer support, if necessary:

    The ID customer support helps you with questions related to ID-cards, mobile-ID, DigiDoc4 and their use. The ID helpline is available on business days from 8:00 to 19:00 on (+372) 666 8888.   kaarti, mobiil-ID’d, DigiDoc4 ja nende kasutamist puudutavaid küsimusi. ID-abitelefon töötab tööpäeviti 08:00 – 19:00 numbril (+372) 666 8888.  

    The most convenient way to contact customer support is via the “Notify us of the problem” form: this way you can obtain a written answer to your question and step-by-step instructions for resolving the situation.

    If your questions concern the use of Smart-ID or related problems, contact the Smart-ID customer service by calling on +372 715 1606 or visiting the Smart-ID website.  

    If your ID-card or another digital document is lost or stolen, you must suspend the certificates related to the card. You can do this by calling our 24-hour certificate suspension helpline on 677 3377 or 1777.

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  • Instructions for installing ID software on macOS computers

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    Please note that in the case of macOS operating system, you need to save and install two separate software packages on your computer: 

    • basic ID software: you need this for creating digital signatures, use ID-cards, etc. (ID software includes DigiDoc4 and TeRa stamping application, for example). 
    • Web authentication and signing components*: you need these in order to access, make transactions and create signatures in e-services such as internet banks and the Eesti.ee website via your web browser.  

    Save both software packages on your computer and double click on the file name to install them. First, you need to install ID software (DigiDoc4 and TeRa), and then the web components.  

    Software installation is very simple – all necessary instructions are displayed on the screen. Read the information on the screen before moving on to the next step.  

    *Installation of web authentication and signing components is not mandatory: you only need these if you want to use your ID-card to log in to online services.  

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  • Instructions for installing ID software on Windows computers

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    In the case of Windows, you also need to install software on your computer after downloading it. First, open the folder where you saved the ID software file (e.g. “Downloads”), and double click on the file: installation will begin automatically. 

    Do not worry – all of the necessary instructions will be displayed on the screen, and the whole process is almost automatic. Its duration depends on the speed of your computer, but it should generally take only a few minutes.  

    Once the software is installed and ready for use, you will see a respective message on the screen.  

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  • Instructions for installing ID software on Linux computers

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    In the case of Linux, software installation takes place with the help of an automated script via command line. You can find more information in Ubuntu ID software installation, updating and removal instructions, if necessary.  

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