DigiDoc4 Error Message: The PCSC service, required for using the ID-card, is not working
If DigiDoc4 gives you the error message ‘The SmartCard/PCSC service is not working’, you will have to start the service manually. Instructions are dependant on the operating system you are using.
Issues with the ID-card reader
What to do if issues arise with the card reader while using the ID-card?
When starting the DigiDoc4 Client, it gives the error ‘The program can’t start because api-ms-win-crt-runtime-l1-1-0.dll is missing from your computer’
What it means and what to do if the following error message is displayed when starting the DigiDoc4 client: ‘The program can’t start because api-ms-win-crt-runtime-l1-1-0.dll is missing from your computer’
Operating systems supported by ID-software
The ID-card software works in Windows, MacOS and Linux environments. Each ID-software version is always supported by specific operating system versions.
ID-software: saving diagnostics files
Saving automatic diagnostics files with the help of DigiDoc4 is quick and easy! This is helpful if you wish to contact the ID user support in the case of errors.
Operating systems compatible with ID-software
ID-card software works in Windows, MacOS and Linux environments. You can find additional information on ID-software versions and the operating system versions they support on the supported operating systems page.
Saving ID-software log files on Windows computers
If you are using a Windows computer and have encountered any issues while using your ID-software, ID-card or mobile-ID, saving the log files of the ID-software will help track down the cause of your issue faster.