What to do if...

Welcome! Here you will find simple step-by-step solutions to the most common problems and situations written in simple and plain language. Feel free to click on the link also if you just would like to learn how to use your ID-card or mobile-ID solutions to its full potential.

Last updated articles

RIA DigiDoc application

Changing PIN codes of an ID-card in RIA DigiDoc application
Changing PIN codes of an ID-card in RIA DigiDoc application

Have you forgotten your PIN codes or accidentally blocked them? RIA DigiDoc app, also known as the mobile app, allows you to change the PIN codes of your ID-card by connecting your ID-card to your…

Digital signing in RIA DigiDoc mobile application
Digital signing in RIA DigiDoc mobile application

Digitally signing documents with the RIA DigiDoc mobile app is very easy for both mobile-ID and ID-card users. Step-by-step instructions.

Decrypting encrypted documents with RIA DigiDoc app
Decrypting encrypted documents with RIA DigiDoc app

To decrypt documents using RIA DigiDoc, you need to first save the encrypted files and then make sure that the ID-card is connected to the smart device. Step-by-step instructions for decryption.

RIA DigiDoc application version information (release notes)
RIA DigiDoc application version information (release notes)

The latest version of the RIA DigiDoc mobile app is always available from the AppStore and Google Play.

RIA DigiDoc mobile application
RIA DigiDoc mobile application

RIA DigiDoc is a free mobile app that lets you digitally sign documents with an ID-card and mobile-ID, verify the validity of digital signatures and open, save and share files via a mobile device.

Encrypting documents with RIA DigiDoc app
Encrypting documents with RIA DigiDoc app

Encrypting documents with the RIA DigiDoc app is simple: you don't need an ID-card or a mobile-ID. You only need to know the personal identification numbers (or company registration numbers) of the people to whom you want to give permission to open encrypted files.

Using DigiDoc4

You wish to locate DigiDoc4 ID-software on your computer?
You wish to locate DigiDoc4 ID-software on your computer?

Have you installed ID-software on your computer and are now unable to locate the DigiDoc4 program in order to use your ID-card? Instructions for launching DigiDoc4 in Windows, macOS and Linux operation systems.

You wish to add a digital signature using a computer
You wish to add a digital signature using a computer

​Digital signing is very simple. ​Firstly, you need to know which tool you want to use for signing: your ID-card or mobile-ID. After that, launch DigiDoc4.

You wish to start using your ID-card electronically
You wish to start using your ID-card electronically

Here you will find step-by-step instructions for downloading and installing ID-software (incl. DigiDoc4 client) and web browser software and a number of other useful tips.

@eesti.ee email forwarding settings in DigiDoc4 client
@eesti.ee email forwarding settings in DigiDoc4 client

You can configure your @eesti.ee email forwarding using DigiDoc4 client if you have no existing @eesti.ee email forwarding configured. If you have a @eesti.ee forwarding configured, you can use DigiDoc4 client only to view the…

Downloading and saving ID-card’s document picture
Downloading and saving ID-card’s document picture

The photo on your ID-card originates from the Police and Border Guard Board database. You can view and download your photo from there using the DigiDoc4 client. 1. Insert ID-card 2. Launch DigiDoc4 client. 3.…

PIN codes

My PIN is blocked (locked)
My PIN is blocked (locked)

If your PIN is blocked, you can easily unlock it again with DigiDoc4. To do that, you need your PUK code.

PIN codes: applying for a new code envelope
PIN codes: applying for a new code envelope

If you have forgotten your ID-card, digital-ID or other digital document PIN and PUK codes, you can order a new code envelope from the Police and Border Guard Board.

Mobile-ID PIN codes
Mobile-ID PIN codes

Mobile-ID PIN codes are issued with your mobile-ID SIM card. You will find the codes under the disposable surface of the SIM card cover. You will receive three codes with the mobile-ID supported SIM card.

PIN codes: ordering a new code envelope

If you have forgotten your ID-card, digital-ID or other digital document PIN and PUK codes, you can order a new code envelope from the Police and Border Guard Board.

Mobile-ID

Errors occurred while using mobile-ID
Errors occurred while using mobile-ID

Using mobile-ID is easy and convenient – follow the instructions on screen and everything will go smoothly. However, if you experienced errors using your mobile-ID, you may find help in these guidelines. Common error messages:…

Digital signing in RIA DigiDoc mobile application
Digital signing in RIA DigiDoc mobile application

Digitally signing documents with the RIA DigiDoc mobile app is very easy for both mobile-ID and ID-card users. Step-by-step instructions.

You wish to add a digital signature using a computer
You wish to add a digital signature using a computer

​Digital signing is very simple. ​Firstly, you need to know which tool you want to use for signing: your ID-card or mobile-ID. After that, launch DigiDoc4.

You wish to start using mobile-ID
You wish to start using mobile-ID

Mobile-ID is a digital identity card for use in electronic channels. You can access e-services, use an online bank, provide digital signatures, approve and execute transactions and so on.

You cannot digitally sign with mobile-ID
You cannot digitally sign with mobile-ID

If you encounter errors when signing with a mobile-ID, read the error message: in most cases, you will receive the information you need to resolve the situation.

Encryption

Encrypting documents with RIA DigiDoc app
Encrypting documents with RIA DigiDoc app

Encrypting documents with the RIA DigiDoc app is simple: you don't need an ID-card or a mobile-ID. You only need to know the personal identification numbers (or company registration numbers) of the people to whom you want to give permission to open encrypted files.

Decrypting encrypted documents with RIA DigiDoc app
Decrypting encrypted documents with RIA DigiDoc app

To decrypt documents using RIA DigiDoc, you need to first save the encrypted files and then make sure that the ID-card is connected to the smart device. Step-by-step instructions for decryption.

Encryption and decryption of documents
Encryption and decryption of documents

Document encryption helps to protect the contents of files from unauthorised access. It is a temporary solution for transferring files securely, not for long-term storage.

Signing

You wish to add a digital signature using a computer
You wish to add a digital signature using a computer

​Digital signing is very simple. ​Firstly, you need to know which tool you want to use for signing: your ID-card or mobile-ID. After that, launch DigiDoc4.

Digital signing in RIA DigiDoc mobile application
Digital signing in RIA DigiDoc mobile application

Digitally signing documents with the RIA DigiDoc mobile app is very easy for both mobile-ID and ID-card users. Step-by-step instructions.

Identity documents

You wish for a new ID-card
You wish for a new ID-card

The ID-card is a mandatory identity document for all Estonian citizens. You can request one from the Estonian Police and Border Guard Board. ​If you have lost your PIN code and PUK code, you can request a new code envelope without replacing the ID-card.

You wish to obtain a digi-ID card
You wish to obtain a digi-ID card

A digital identity card, i.e. digi-ID, is a digital document that can be used to identify yourself and sign digitally in an electronic environment, just like an ID-card.

Accessing e-services

You cannot access e-services
You cannot access e-services

Did you encounter problems accessing e-services, such as an online bank or a web page?

Security

What to do if an ID-card or other digital document is lost or stolen?
What to do if an ID-card or other digital document is lost or stolen?

Did you discover that your ID-card is lost or stolen? First, consider whether you have used it recently and left it in a slightly different place than usual, for example, on the desk? ​How you proceed depends on how sure you are of the theft of the card.

Smart-ID

You wish to become a Smart-ID user
You wish to become a Smart-ID user

The free Smart-ID app enables you to log in to e-services, confirm transactions and bank transfers and sign documents: its possibilities are almost as vast a those of ID-cards, digi-IDs or mobile-IDs.