What to do if...

Welcome! Here you will find simple step-by-step solutions to the most common problems and situations written in simple and plain language. Feel free to click on the link also if you just would like to learn how to use your ID-card or mobile-ID solutions to its full potential.

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Mobile-ID and Smart-ID

You wish to start using mobile-ID
You wish to start using mobile-ID

Mobile-ID is a modern, convenient, safe and nationally recognised digital identity card that lets you use an online bank quickly and easily, participate in e-elections, manage eesti.ee services and so on. Unlike an ID-card, a mobile-ID does not require a card reader or a computer with special software: mobile phones and an appropriate call card/phone contract are enough.

You wish to add a digital signature using DigiDoc4 Client
You wish to add a digital signature using DigiDoc4 Client

Digital signing is very simple. Firstly, you need to decide which tool you want to use for signing: your ID-card, mobile-ID or Smart-ID. If you are using your ID-card, insert it into the card reader, connect the reader to your computer and launch the DigiDoc4 Client.

Errors occurred while using mobile-ID
Errors occurred while using mobile-ID

Using Mobile-ID is easy and convenient - follow the instructions on the screen and everything will go smoothly. However, if you have a problem with using your mobile ID, you can find help in the…

You cannot digitally sign with mobile-ID
You cannot digitally sign with mobile-ID

If you encounter errors when signing with a mobile-ID, read the error message: in most cases, you will receive the information you need to resolve the situation.

You wish to become a Smart-ID user
You wish to become a Smart-ID user

The free Smart-ID app enables you to log in to e-services, confirm transactions and bank transfers and sign documents: its possibilities are almost as vast a those of ID-cards, digital IDs or mobile-IDs.

Using DigiDoc4

You wish to start using your ID-card electronically
You wish to start using your ID-card electronically

On this page you will find step-by-step instructions for downloading and setting up the ID software (including the DigiDoc4 client) and web browser software, as well as many other helpful tips.

You wish to add a digital signature using DigiDoc4 Client
You wish to add a digital signature using DigiDoc4 Client

Digital signing is very simple. Firstly, you need to decide which tool you want to use for signing: your ID-card, mobile-ID or Smart-ID. If you are using your ID-card, insert it into the card reader, connect the reader to your computer and launch the DigiDoc4 Client.

You wish to locate DigiDoc4 Client ID-software on your computer?
You wish to locate DigiDoc4 Client ID-software on your computer?

Have you installed ID-software on your computer and are now unable to locate the DigiDoc4 program in order to use your ID-card? Instructions for launching DigiDoc4 in Windows, macOS and Linux operation systems.

The DigiDoc4 client displays the data of the ID-card previously used in the card reader
The DigiDoc4 client displays the data of the ID-card previously used in the card reader

There might be a situation when the DigiDoc4 Client header displays the data of the ID-card previously used in the reader. This situation can occur if the ID-card in the reader is changed while loading…

PIN codes and security

Mobile-ID PIN codes
Mobile-ID PIN codes

Mobile-ID PIN codes are issued with your mobile-ID SIM card. You will find the codes under the disposable surface of the SIM card cover. You will receive three codes with the mobile-ID supported SIM card.

My PIN is blocked (locked)
My PIN is blocked (locked)

If your PIN code is blocked, you can conveniently unlock it again with DigiDoc4 Client. For this you need your PUK code.

What to do if an ID-card or other digital document is lost or stolen?
What to do if an ID-card or other digital document is lost or stolen?

Did you discover that your ID-card is lost or stolen? First, consider whether you have used it recently and left it in a slightly different place than usual, for example, on the desk? ​How you proceed depends on how sure you are of the theft of the card.

PIN codes: applying for a new code envelope
PIN codes: applying for a new code envelope

If you have forgotten your ID-card, digital-ID or other digital document PIN and PUK codes, you can order a new code envelope from the Police and Border Guard Board.

RIA DigiDoc application

RIA DigiDoc mobile application
RIA DigiDoc mobile application

RIA DigiDoc is a free mobile app that lets you digitally sign documents with an ID-card, Smart-ID and mobile-ID, verify the validity of digital signatures and open, save and share files via a mobile device.

Decrypting encrypted documents with RIA DigiDoc app
Decrypting encrypted documents with RIA DigiDoc app

To decrypt documents using RIA DigiDoc, you need to first save the encrypted files and then make sure that the ID-card is connected to the smart device. Step-by-step instructions for decryption.

Encrypting documents with RIA DigiDoc app
Encrypting documents with RIA DigiDoc app

Encrypting documents with the RIA DigiDoc app is simple: you don't need an ID-card or a mobile-ID. You only need to know the personal identification numbers (or company registration numbers) of the people to whom you want to give permission to open encrypted files.

Changing PIN codes of an ID-card in RIA DigiDoc application
Changing PIN codes of an ID-card in RIA DigiDoc application

Have you forgotten your PIN codes or accidentally blocked them? RIA DigiDoc app, also known as the mobile app, allows you to change the PIN codes of your ID-card by connecting your ID-card to your…

Signing

You wish to add a digital signature using DigiDoc4 Client
You wish to add a digital signature using DigiDoc4 Client

Digital signing is very simple. Firstly, you need to decide which tool you want to use for signing: your ID-card, mobile-ID or Smart-ID. If you are using your ID-card, insert it into the card reader, connect the reader to your computer and launch the DigiDoc4 Client.

Digital signing in RIA DigiDoc mobile application
Digital signing in RIA DigiDoc mobile application

Digitally signing documents with the RIA DigiDoc mobile app is very easy for both mobile-ID and ID-card users. Step-by-step instructions.

RIA DigiDoc error: Please check your smart device time
RIA DigiDoc error: Please check your smart device time

The below error can be displayed when signing in RIA DigiDoc mobile application. Error will be displayed in the RIA DigiDoc when the smart device time differs from the validity confirmation service time. To fix…

Encryption

Encryption and decryption of documents
Encryption and decryption of documents

Document encryption helps to protect the contents of files from unauthorised access: encrypted documents (with the extension .cdoc) can only be opened with the ID-card of a person authorised to do so. The contents of the document will remain protected from everybody else. For instance, encryption is necessary if you forward confidential information via e-mail and wish to maintain the confidentiality of the contents of the files if they should fall into the wrong hands.

Decrypting encrypted documents with RIA DigiDoc app
Decrypting encrypted documents with RIA DigiDoc app

To decrypt documents using RIA DigiDoc, you need to first save the encrypted files and then make sure that the ID-card is connected to the smart device. Step-by-step instructions for decryption.

Encrypting documents with RIA DigiDoc app
Encrypting documents with RIA DigiDoc app

Encrypting documents with the RIA DigiDoc app is simple: you don't need an ID-card or a mobile-ID. You only need to know the personal identification numbers (or company registration numbers) of the people to whom you want to give permission to open encrypted files.

Identity documents

You wish for a new ID-card
You wish for a new ID-card

The ID-card is a mandatory identity document for all Estonian citizens. You can request one from the Estonian Police and Border Guard Board. ​If you have lost your PIN code and PUK code, you can request a new code envelope without replacing the ID-card.

You wish to obtain a digital ID card
You wish to obtain a digital ID card

A digital identity card, i.e. digital ID, is a digital document that can be used to identify yourself and sign digitally in an electronic environment, just like an ID-card.

Accessing e-services

Failed to log in or sign in e-services with an ID card
Failed to log in or sign in e-services with an ID card

Did you encounter problems accessing e-services, such as an online bank or a web page?