Welcome! Here you will find simple step-by-step solutions to the most common problems and situations written in simple and plain language. Feel free to click on the link also if you just would like to learn how to use your ID-card or mobile-ID solutions to its full potential.
There might be a situation when the DigiDoc4 client header displays the data of the ID card previously used in the reader. This situation can occur if the ID card in the reader is changed…
You can configure your @eesti.ee email forwarding using DigiDoc4 Client if you have no existing @eesti.ee email forwarding configured. If you have a @eesti.ee forwarding configured, you can use DigiDoc4 Client only to view the…
The photo on your ID-card originates from the Police and Border Guard Board database. You can view and download your photo from there using the DigiDoc4 Client. 1. Insert ID-card. 2. Launch DigiDoc4 Client. 3.…
Digital signing is very simple. Firstly, you need to know which tool you want to use for signing: your ID-card or mobile-ID. After that, launch DigiDoc4.
Have you installed ID-software on your computer and are now unable to locate the DigiDoc4 program in order to use your ID-card? Instructions for launching DigiDoc4 in Windows, macOS and Linux operation systems.
Here you will find step-by-step instructions for downloading and installing ID-software (incl. DigiDoc4 client) and web browser software and a number of other useful tips.
Digital signing is very simple. Firstly, you need to know which tool you want to use for signing: your ID-card or mobile-ID. After that, launch DigiDoc4.
Digitally signing documents with the RIA DigiDoc mobile app is very easy for mobile-ID, Smart-ID and ID-card users. Step-by-step instructions.
Using mobile-ID is easy and convenient – follow the instructions on screen and everything will go smoothly. However, if you experienced errors using your mobile-ID, you may find help in these guidelines. Common error messages:…
Mobile-ID is a digital identity card for use in electronic channels. You can access e-services, use an online bank, provide digital signatures, approve and execute transactions and so on.
If you encounter errors when signing with a mobile-ID, read the error message: in most cases, you will receive the information you need to resolve the situation.
The free Smart-ID app enables you to log in to e-services, confirm transactions and bank transfers and sign documents: its possibilities are almost as vast a those of ID-cards, digital IDs or mobile-IDs.
Document encryption helps to protect the contents of files from unauthorised access. It is a temporary solution for transferring files securely, not for long-term storage.
To decrypt documents using RIA DigiDoc, you need to first save the encrypted files and then make sure that the ID-card is connected to the smart device. Step-by-step instructions for decryption.
Encrypting documents with the RIA DigiDoc app is simple: you don't need an ID-card or a mobile-ID. You only need to know the personal identification numbers (or company registration numbers) of the people to whom you want to give permission to open encrypted files.
Did you encounter problems accessing e-services, such as an online bank or a web page?
The latest version of the RIA DigiDoc mobile app is always available from the AppStore and Google Play.
Digitally signing documents with the RIA DigiDoc mobile app is very easy for mobile-ID, Smart-ID and ID-card users. Step-by-step instructions.
To decrypt documents using RIA DigiDoc, you need to first save the encrypted files and then make sure that the ID-card is connected to the smart device. Step-by-step instructions for decryption.
Encrypting documents with the RIA DigiDoc app is simple: you don't need an ID-card or a mobile-ID. You only need to know the personal identification numbers (or company registration numbers) of the people to whom you want to give permission to open encrypted files.
RIA DigiDoc is a free mobile app that lets you digitally sign documents with an ID-card, Smart-ID and mobile-ID, verify the validity of digital signatures and open, save and share files via a mobile device.
Have you forgotten your PIN codes or accidentally blocked them? RIA DigiDoc app, also known as the mobile app, allows you to change the PIN codes of your ID-card by connecting your ID-card to your…
Mobile-ID PIN codes are issued with your mobile-ID SIM card. You will find the codes under the disposable surface of the SIM card cover. You will receive three codes with the mobile-ID supported SIM card.
If you have forgotten your ID-card, digital-ID or other digital document PIN and PUK codes, you can order a new code envelope from the Police and Border Guard Board.
Did you discover that your ID-card is lost or stolen? First, consider whether you have used it recently and left it in a slightly different place than usual, for example, on the desk? How you proceed depends on how sure you are of the theft of the card.
If your PIN is blocked, you can easily unlock it again with DigiDoc4. To do that, you need your PUK code.
If you have forgotten your ID-card, digital-ID or other digital document PIN and PUK codes, you can order a new code envelope from the Police and Border Guard Board.
Digitally signing documents with the RIA DigiDoc mobile app is very easy for mobile-ID, Smart-ID and ID-card users. Step-by-step instructions.
Digital signing is very simple. Firstly, you need to know which tool you want to use for signing: your ID-card or mobile-ID. After that, launch DigiDoc4.
The ID-card is a mandatory identity document for all Estonian citizens. You can request one from the Estonian Police and Border Guard Board. If you have lost your PIN code and PUK code, you can request a new code envelope without replacing the ID-card.
A digital identity card, i.e. digital ID, is a digital document that can be used to identify yourself and sign digitally in an electronic environment, just like an ID-card.
