ID-card software known issues

This article contains information about known issues, which exist in latest software:

  • The Office 365 Online Protection Malware Filter blocks .bdoc files as malware;
  • Latvian software v3.0 will not validate the .edoc file created by DigiDoc3 - Windows, OS X, Linux;
  • DigiDoc3 client doesn’t support system Proxy – OS X 10.13;
  • If internet connection was interrupted and TSL expired, then popup about TSL-loading will remain loading endlessly;
  • If eID card PIN1-code is blocked, then TeRa application displays, that certificate is "valid and applicable";
  • If user did configure TeRa to stamp BDOC 1.0 files, then during the search it displays "Searching DDOC files". Application itself is still looking for BDOC 1.0 files;
  • During the launch TeRa application UI is always set to English;
  • If you encrypt documents with DigiDoc4 client and select multiple certificates under 'LATEST USED CERTIFICATE', then just one recipient is been selected;
  • DigiDoc4 client displays card holders name under My eID section only for the application window, which was started first.
  • CTK tokend does not work as expected under macOS, if you enter wrong PIN-code or if PIN-code gets locked;
  • Adding files to signing container using drag'n'drop on the network drive not working – Ubuntu;
  • The PinPad card reader does not give an error, if you enter wrong PIN-code;
  • The PinPad card reader does not display code input timeout warning;
  • Because of the QT library error, DigiDoc3 Client and the ID card utility stop working, if you computer has one of the video cards from this webpage installed. To solve the problem, 1st remove eID software your computer and then install the 32-bit version which is available here;
  • Signing in e-services with Internet Explorer does not work with Windows 2008 R2;
  • Ubuntu does not have a file extension or icon associated in eID software with .edoc and .adoc files;
  • In the case of wrong PIN-code with PinPad Card Reader, the operation must be restarted;
  • New ID cards with ECC certificates work with macOS with the following web browsers: macOS 10.13.4 Safari, Chrome and Firefox, macOS 10.12 Chrome and Firefox, Mac OS X 10.11 is only supported by Firefox;
  • Verification of Lithuanian signatures may be unsuccessful ("signature status unknown"). 



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