Safari: digital signing in e-services fails

Most common reason why digital signing in Safari with eID card fails is that required plugin status is disabled.

Safari 12.0 version:

The reason why new extensions should be installed - starting from Safari version 12.0 - is the new version of Safari released on September 17th, which no longer supports NPAPI plug-ins. Therefore, the new Safaris digital signature can not be provided for macOS versions 10.12.6 and 10.13.6.

To use the extensions required for signing, do the following:
Download and install web browser components for authentication and digital signing here.

At the end of the installation, there must be a Safari Extensions window where you need to place the check mark as shown in the picture. The check mark is not placed automatically.

You can also put the check mark later by selecting Safari Extensions:

If Safari is restarted, signing should work.

In older Safari versions to enable the browser based signing plugin, launch Safari and click 'Preferences > Websites', where you have to configure plugin as it is shown on following picture:

If this article did not help you to solve the situation please inform ID-card helpline by calling  (+372) 666 8888.

NB! If your eID card was issued or if you renewed certificates after 26th of October '18, then it has new ECC certificates. New ID cards with ECC certificates work with macOS with the following web browsers: macOS 10.13, 10.14 Safari, Chrome and Firefox, Mac OS X 10.11 is only supported by Firefox.


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