Have you installed AVG antivirus software and you’re not able to enter e-services with your ID-card? The problem may be due to the antivirus program settings - read the instructions below to resolve the problem.
Windows
Step 1: open AVG AntiVirus software
You can find it in Programs or Applications. Double-click on AVG AntiVirus to open it (multicoloured square). Then select Menu and Settings.
Step 2: look for the option “Basic Protection”
Open Basic protection in the left menu and click on WebShield.
Step 3: Read these full instructions carefully
Now read and remember these instructions – the most important thing is that all internet browsers have to be closed before continuing.
Bookmark this article in your browser so you can find it again quickly.
It is important to find the right place in the AVG AntiVirus settings; remember these instructions and first close all browsers before beginning.
- Once you have opened WebShield, remove the checkmark from “Enable HTTPS scanning” and “Enable QUIC/HTTP3 scanning”.
- Then close AVG by pressing the Close button in the corner of the screen.
- Restart your computer.
Sample view of the correct settings:
Ready?
Close this browser window and go for it.
If everything was done correctly, the ID-card should work after restarting the computer. Please make sure to restart the computer with the ID-card already connected to the computer.
macOS
Step 1:
The easiest way to find a program is to enter the AVG name in the magnifying glass in the upper right corner. Double-click the AVG AntiVirus icon (green square with white shield) to open the software.
Step 2: Temporarily turn off
After AVG AntiVirus software window has opened, click the Web & Email option (globe icon). The following is the Web Shield setting, which should be temporarily disabled by signing with an administrator password.
If all operations have been performed correctly, the use of the ID-card should work as expected.
Security software: why do I have to disable the HTTPS security scan?
Disabling the HTTPS security scan is necessary because security software (i.e. antivirus) creates its own certification service (CA) if the security scan is enabled and hides the server’s SSL in the certification service. As a result, the authentication of the SSL client will no longer reach the web browser. Unfortunately, the cause of the error lies in the antivirus architecture, which cannot be changed by the software developer.
In order to use ID-cards in computers with security software, you need to adjust the security software settings.
This didn’t resolve my problem
If the problem wasn’t solved, restart your computer and try again. Also check whether the same problem occurs with other browsers. If necessary, update your ID-software and browser settings. Also don’t hesitate to contact ID customer support.
