Security software
On some occasions, some third-party software, such as antivirus, adware, etc., handicaps ID software’s work – and the use of your ID-card. In this section, you will find instructions for adjusting your security software settings.
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Adware interfering with entering into e-services in browser
If the DigiDoc4 software successfully reads the data of the document in the card reader, but it is not possible to enter e-services, the reason for the malfunctions may lie in adware or malware.
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Configuring antivirus software for using an ID-card
Have you installed any antivirus programs and are not able to enter e-services with your ID-card? The problem may be due to the software settings – follow the instructions below to resolve the problem. This didn’t resolve my…
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Security risk posed by laptops with fingerprint readers: using e-services without entering a PIN
Laptops with fingerprint readers (particularly by Hewlett Packard, i.e. HP) may pose a security risk where e-services – for instance, the Internet Bank – can be accessed and used for confirming activities and transactions without entering ID-card PINs.
