On some occasions, some third-party software, such as antivirus, adware, etc., handicaps ID software’s work – and the use of your ID-card. In this section, you will find instructions for adjusting your security software settings.
Security risk posed by laptops with fingerprint readers: using e-services without entering a PIN
Laptops with fingerprint readers (particularly by Hewlett Packard, i.e. HP) may pose a security risk where e-services – for instance, the Internet Bank – can be accessed and used for confirming activities and transactions without entering ID-card PINs.
Adware interfering with entering into e-services in browser
If the DigiDoc4 client successfully reads the data of the document in the card reader, but it is not possible to enter e-services, the reason for the malfunctions may lie in adware or malware.
Signing online with Google Chrome and Panda Internet Security
Instructions for Panda Internet Security antivirus program for allowing the Token Signing plug-in necessary for the use of an ID-card in Google Chrome.
Configuring Kaspersky Security antivirus program for using an ID-card
Instructions for configuring Kaspersky Internet Security software so that it would not interfere with entering e-services with ID-card (such as online banking).
Configuring ESET security software for using an ID-card
Instructions for configuring antivirus ESET so that it does not interfere with ID-card use.
Bitdefender antivirus software interferes with use of e-services
If you have installed Bitdefender antivirus and you’re not able to enter e-services with your ID-card, you’ll need to change Bitdefender settings.
AVG antivirus software interfering with the use of e-services?
Instructions for configuring AVG AntiVirus so that it does not interfere with e-services accessed by ID-card.
Avast AntiVirus antivirus software interfering with the use of e-services
Instructions for configuring Avast AntiVirus so that it does not interfere with e-services accessed by ID-card.