On some occasions, some third-party software, such as antivirus, adware, etc., handicaps ID software’s work – and the use of your ID-card. In this section, you will find instructions for adjusting your security software settings.
AVG antivirus software interfering with the use of e-services?
Instructions for configuring AVG AntiVirus so that it does not interfere with e-services accessed by ID-card.
Adware interfering with entering into e-services in browser
If the DigiDoc4 client successfully reads the data of the document in the card reader, but it is not possible to enter e-services, the reason for the malfunctions may lie in adware or malware.
Security risk posed by laptops with fingerprint readers: using e-services without entering a PIN
Laptops with fingerprint readers (particularly by Hewlett Packard, i.e. HP) may pose a security risk where e-services – for instance, the Internet Bank – can be accessed and used for confirming activities and transactions without entering ID-card PINs.
Avast AntiVirus antivirus software interfering with the use of e-services
Instructions for configuring Avast AntiVirus so that it does not interfere with e-services accessed by ID-card.
Bitdefender antivirus software interferes with use of e-services
If you have installed Bitdefender antivirus and you’re not able to enter e-services with your ID-card, you’ll need to change Bitdefender settings.
Configuring ESET security software for using an ID-card
Instructions for configuring antivirus ESET so that it does not interfere with ID-card use.
Configuring Kaspersky Security antivirus program for using an ID-card
Instructions for configuring Kaspersky Internet Security software so that it would not interfere with entering e-services with ID-card (such as online banking).
Signing online with Google Chrome and Panda Internet Security
Instructions for Panda Internet Security antivirus program for allowing the Token Signing plug-in necessary for the use of an ID-card in Google Chrome.