You can find answers to all the most frequently asked questions about the electronic use of ID-card and mobile-ID on the id.ee webpage: feel free to use our search function! However, if your problem remains unsolved, please contact the ID Help Centre through the form here. The more precisely you describe your problem and the emergence of the situation, the more personalized assistance we can provide. All answers with easy steps and instructions that could help to resolve your problem will be sent to you in writing!
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Olukorra tuvastus
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Pöördumise kirjutamine
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Millise tegevuse juures tõrge tekkis?
- Authentication and signing with web browsers and e-services
- Software installation
- ID-card PIN-codes locked/lost
- Signing
- Encryption
- DigiDoc4
- RIA DigiDoc mobile application
- Something else
Need artiklid kirjeldavad lahendusi, mis võivad sind aidata
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Configuring browsers for using ID-card To use e-services such as online banking, state portal and be able to confirm actions and transactions and digitally sign documents with your ID-card, you first have to configure your web browsers. Your browser must allow use of the ID-card certificates.
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Failed to log in or sign in e-services with an ID card Did you fail to access e-services or sign using an ID-card? There may be many reasons for this: we will go through them together and we will certainly find a solution!
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Operating systems supported by ID-software ID-software can be installed and updated on Windows, macOS and Ubuntu operating systems supported by ID-software.
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Windows: ID software installation failed Were you installing ID software and got this or a similar error message?
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My PIN is blocked (locked) If you have, or someone else has, entered the PIN code incorrectly three times in a row, it will be blocked for security reasons.
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Changing the PIN codes and PUK code of the ID-card We recommend that you replace the automatically issued PIN and PUK codes of your ID-card immediately: you will better remember the codes you choose yourself. It is also a good idea to occasionally update PIN and PUK codes in case any bystanders have seen you enter your PIN codes. If you have not changed your PUK code yourself, you will find it in the envelope that came with the card.
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You wish to add a digital signature using DigiDoc4 Digital signing is very simple. Firstly, you need to decide which tool you want to use for signing: your ID-card, mobile-ID or Smart-ID. If you are using your ID-card, insert it into the card reader, connect the reader to your computer and launch DigiDoc4. If you are using mobile-ID or Smart-ID, simply open DigiDoc4 on your computer.
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Digital signing in RIA DigiDoc mobile application Digitally signing documents with the RIA DigiDoc mobile app is very easy. The signing process works the same for both mobile-ID and ID-card users – follow the instructions on screen and everything will go smoothly.
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Use of DigiDoc4 application and RIA DigiDoc mobile application for business purposes Since the creation of the DigiDoc software, all ID-card or/and mobile-ID, Smart-ID holders have been provided with a certain number of free digital signatures per month for their personal use. The number of free signatures provided in DigiDoc applications is based on the principle of reasonable use and was ten signatures per month for a long time. Due to the changed behavior of people, this limit has been multiplied. The new number of free signatures is in line with real usage and is sufficient for normal use. Only digital signatures given using DigiDoc4 and the RIA DigiDoc mobile application, i.e. signatures given to documents, are subject to the restriction. Signatures given in e-services (internet banking, eesti.ee, etc.) are not limited.
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Is it possible to create a legally valid digital signature with other programs? Several programs (Microsoft Word, Open Office, Adobe Acrobat, Thunderbird) offer the possibility of digital signing.
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Encryption and decryption of documents with the DigiDoc4 application Document encryption helps to protect the contents of files from unauthorised access: encrypted documents (with the extension .cdoc) can only be opened with the ID-card of a person authorised to do so. The contents of the document will remain protected from everybody else. For instance, encryption is necessary if you forward confidential information via e-mail and wish to maintain the confidentiality of the contents of the files if they should fall into the wrong hands.
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Encryption and decryption of files with RIA DigiDoc Encrypting files helps protect file contents from prying eyes: encrypted files (with the extension .cdoc) can only be opened with their ID-card by those authorized to do. For everyone else, the content of the document remains protected. For example, encryption is necessary if you send confidential information by e-mail and want the contents of the files to remain secret if they fall into the wrong hands. Encrypting files helps protect their contents from prying eyes.
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Install ID-software Installing and updating ID software is very easy! Our website automatically offers the most recent software compatible with your computer's operating system. Just click on the Download buttons below and follow the on-screen instructions. In case you have trouble updating or installing the ID software, you can find more detailed instructions below.
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Why is it necessary to update the ID-software? All software needs to be updated occasionally: it doesn’t matter whether it’s a smart phone or a computer, a programme for work or something that simply helps you spend your time. If your computer recommends that you update the ID-software or its components (for example, the DigiDoc4 Client), take it seriously and update the software the first chance you get!
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Useful information about smartcard readers Chip cards may behave differently depending on the operating system on a given computer. The following lists the basic requirements of each operating system and tested card readers. The operation of other card readers has not been tested and we do not know their compatibility in the DigiDoc4 application. If USB adapter is used (USB HUB/expander, OTG, etc.), you must make sure that it is a device intended for data transmission.
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You wish for a new ID-card The ID-card is a mandatory identity document for all Estonian citizens. You can request one from the Estonian Police and Border Guard Board.
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Where can you travel with an ID-card? Estonian citizens can use their ID-card to enter other European Union (EU) and European Economic Area (EEA) member states without a passport.
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ID-card and its uses ID-cards are identity documents that are mandatory for Estonian citizens and citizens of the European Union who are permanently residing in Estonia. ID-cards are valid for five years and are issued by the Police and Border Guard Board.
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Mobile-ID PIN codes Mobile-ID PIN codes are issued with your mobile-ID SIM card. You will find the codes under the disposable surface of the SIM card cover. You will receive three codes with the mobile-ID supported SIM card.
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Suspending mobile-ID certificates If the phone connected to your mobile-ID is lost or stolen, you should immediately suspend the mobile-ID certificates in order to be protected from identity theft.
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You cannot digitally sign with mobile-ID In the event that there were fauilures when signing with the mobile ID, please read the error message: most of the time, you will get the information you need to resolve the situation.
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You wish to add a digital signature using DigiDoc4 Digital signing is very simple. Firstly, you need to decide which tool you want to use for signing: your ID-card, mobile-ID or Smart-ID. If you are using your ID-card, insert it into the card reader, connect the reader to your computer and launch DigiDoc4. If you are using mobile-ID or Smart-ID, simply open DigiDoc4 on your computer.
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Digital signing in RIA DigiDoc mobile application Digitally signing documents with the RIA DigiDoc mobile app is very easy. The signing process works the same for both mobile-ID and ID-card users – follow the instructions on screen and everything will go smoothly.
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Windows: ID software installation failed Were you installing ID software and got this or a similar error message?
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Operating systems supported by ID-software ID-software can be installed and updated on Windows, macOS and Ubuntu operating systems supported by ID-software. ID-software does not support old operating systems (from 2020 Windows 7 and from spring 2022 Windows 8.1, Windows Server 2012 R2 and Windows 32-bit operating systems, etc.) because the manufacturer no longer provides updates for them and the essential software components are not developed for them, that affect the operation of the ID-software on these systems. This means that even if the ID software could be updated on those operating systems, the ID-card would still not work on those operating systems for reasons beyond RIA's control. In addition, the use of operating systems for which the manufacturer no longer provides essential updates carries a high security risk.
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Install ID-software Installing and updating ID software is very easy! Our website automatically offers the most recent software compatible with your computer's operating system. Just click on the Download buttons below and follow the on-screen instructions. In case you have trouble updating or installing the ID software, you can find more detailed instructions below.
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Why is it necessary to update the ID-software? All software needs to be updated occasionally: it doesn’t matter whether it’s a smart phone or a computer, a programme for work or something that simply helps you spend your time. If your computer recommends that you update the ID-software or its components (for example, the DigiDoc4 Client), take it seriously and update the software the first chance you get!
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Using mobile-ID Today almost all larger e-services have mobile-ID support, providing the option to log in with an ID-card, and mobile-ID works on a computer, a tablet as well as a mobile phone. In order to use e-services, you don’t need a separate card reader or special software – it is enough if you remember your mobile-ID PIN codes.
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Applying and activating Mobile-ID Mobile-ID is a handy method for electronic identification: your mobile phone is always with you so you don’t have to depend on ID-card readers and computers with necessary software.
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You wish to start using mobile-ID Are you interested in using a mobile-ID? Excellent, you are in the right place!
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Install ID-software Installing and updating ID software is very easy! Our website automatically offers the most recent software compatible with your computer's operating system. Just click on the Download buttons below and follow the on-screen instructions. In case you have trouble updating or installing the ID software, you can find more detailed instructions below.
-
Why is it necessary to update the ID-software? All software needs to be updated occasionally: it doesn’t matter whether it’s a smart phone or a computer, a programme for work or something that simply helps you spend your time. If your computer recommends that you update the ID-software or its components (for example, the DigiDoc4 Client), take it seriously and update the software the first chance you get!
-
You wish to add a digital signature using DigiDoc4 Digital signing is very simple. Firstly, you need to decide which tool you want to use for signing: your ID-card, mobile-ID or Smart-ID. If you are using your ID-card, insert it into the card reader, connect the reader to your computer and launch DigiDoc4. If you are using mobile-ID or Smart-ID, simply open DigiDoc4 on your computer.
-
Digital signing in RIA DigiDoc mobile application Digitally signing documents with the RIA DigiDoc mobile app is very easy. The signing process works the same for both mobile-ID and ID-card users – follow the instructions on screen and everything will go smoothly.
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Smart-ID Smart-ID is a convenient and secure way to access e-services. Smart-ID enables you to enter your Internet or mobile bank and other e-services securely and conveniently with your preferred smart device. You only need an Internet connection, as using Smart-ID is not related to SIM cards or mobile operators.
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Smart-ID customer support If you have any problems or questions, you will find a solution from the Smart-ID website www.smart-id.com
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You wish to become a Smart-ID user The free Smart-ID app enables you to log in to e-services, confirm transactions and bank transfers and sign documents: its possibilities are almost as vast a those of ID-cards or mobile-IDs.
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Configuring browsers for using ID-card To use e-services such as online banking, state portal and be able to confirm actions and transactions and digitally sign documents with your ID-card, you first have to configure your web browsers. Your browser must allow use of the ID-card certificates.
-
Failed to log in or sign in e-services with an ID card Did you fail to access e-services or sign using an ID-card? There may be many reasons for this: we will go through them together and we will certainly find a solution!
-
Operating systems supported by ID-software ID-software can be installed and updated on Windows, macOS and Ubuntu operating systems supported by ID-software.
-
Windows: ID software installation failed Were you installing ID software and got this or a similar error message?
-
Install ID-software Installing and updating ID software is very easy! Our website automatically offers the most recent software compatible with your computer's operating system. Just click on the Download buttons below and follow the on-screen instructions. In case you have trouble updating or installing the ID software, you can find more detailed instructions below.
-
My PIN is blocked (locked) If you have, or someone else has, entered the PIN code incorrectly three times in a row, it will be blocked for security reasons.
-
Changing the PIN codes and PUK code of the ID-card We recommend that you replace the automatically issued PIN and PUK codes of your ID-card immediately: you will better remember the codes you choose yourself. It is also a good idea to occasionally update PIN and PUK codes in case any bystanders have seen you enter your PIN codes. If you have not changed your PUK code yourself, you will find it in the envelope that came with the card.
-
Mobile-ID PIN codes Mobile-ID PIN codes are issued with your mobile-ID SIM card. You will find the codes under the disposable surface of the SIM card cover. You will receive three codes with the mobile-ID supported SIM card.
-
You wish to add a digital signature using DigiDoc4 Digital signing is very simple. Firstly, you need to decide which tool you want to use for signing: your ID-card, mobile-ID or Smart-ID. If you are using your ID-card, insert it into the card reader, connect the reader to your computer and launch DigiDoc4. If you are using mobile-ID or Smart-ID, simply open DigiDoc4 on your computer.
-
Digital signing in RIA DigiDoc mobile application Digitally signing documents with the RIA DigiDoc mobile app is very easy. The signing process works the same for both mobile-ID and ID-card users – follow the instructions on screen and everything will go smoothly.
-
Use of DigiDoc4 application and RIA DigiDoc mobile application for business purposes Since the creation of the DigiDoc software, all ID-card or/and mobile-ID, Smart-ID holders have been provided with a certain number of free digital signatures per month for their personal use. The number of free signatures provided in DigiDoc applications is based on the principle of reasonable use and was ten signatures per month for a long time. Due to the changed behavior of people, this limit has been multiplied. The new number of free signatures is in line with real usage and is sufficient for normal use. Only digital signatures given using DigiDoc4 and the RIA DigiDoc mobile application, i.e. signatures given to documents, are subject to the restriction. Signatures given in e-services (internet banking, eesti.ee, etc.) are not limited.
-
Is it possible to create a legally valid digital signature with other programs? Several programs (Microsoft Word, Open Office, Adobe Acrobat, Thunderbird) offer the possibility of digital signing.
-
Encryption and decryption of documents with the DigiDoc4 application Document encryption helps to protect the contents of files from unauthorised access: encrypted documents (with the extension .cdoc) can only be opened with the ID-card of a person authorised to do so. The contents of the document will remain protected from everybody else. For instance, encryption is necessary if you forward confidential information via e-mail and wish to maintain the confidentiality of the contents of the files if they should fall into the wrong hands.
-
Encryption and decryption of files with RIA DigiDoc Encrypting files helps protect file contents from prying eyes: encrypted files (with the extension .cdoc) can only be opened with their ID-card by those authorized to do. For everyone else, the content of the document remains protected. For example, encryption is necessary if you send confidential information by e-mail and want the contents of the files to remain secret if they fall into the wrong hands. Encrypting files helps protect their contents from prying eyes.
-
Install ID-software Installing and updating ID software is very easy! Our website automatically offers the most recent software compatible with your computer's operating system. Just click on the Download buttons below and follow the on-screen instructions. In case you have trouble updating or installing the ID software, you can find more detailed instructions below.
-
Why is it necessary to update the ID-software? All software needs to be updated occasionally: it doesn’t matter whether it’s a smart phone or a computer, a programme for work or something that simply helps you spend your time. If your computer recommends that you update the ID-software or its components (for example, the DigiDoc4 Client), take it seriously and update the software the first chance you get!
-
Useful information about smartcard readers Chip cards may behave differently depending on the operating system on a given computer. The following lists the basic requirements of each operating system and tested card readers. The operation of other card readers has not been tested and we do not know their compatibility in the DigiDoc4 application. If USB adapter is used (USB HUB/expander, OTG, etc.), you must make sure that it is a device intended for data transmission.
-
ID-card and its uses ID-cards are identity documents that are mandatory for Estonian citizens and citizens of the European Union who are permanently residing in Estonia. ID-cards are valid for five years and are issued by the Police and Border Guard Board.
-
Where can you travel with an ID-card? Estonian citizens can use their ID-card to enter other European Union (EU) and European Economic Area (EEA) member states without a passport.
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