In order to authenticate and sign online with an ID card, you need to update ID software!

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You can find answers to all the most frequently asked questions about the electronic use of ID-card and mobile-ID on the id.ee webpage: feel free to use our search function! However, if your problem remains unsolved, please contact the ID Help Centre through the form here. The more precisely you describe your problem and the emergence of the situation, the more personalized assistance we can provide. All answers with easy steps and instructions that could help to resolve your problem will be sent to you in writing!

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  • Diagnostics: compiling automatic diagnostic files using DigiDoc4

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    In order to save diagnostics on your computer:

    1. Open the DigiDoc4 Client and select ‘Settings’.
      You can find the ‘Settings’ cog icon from the upper right corner of DigiDoc4.
    2. Select ‘Diagnostics’ from the pop-up window.
      This launches the information collection process, as a result of which a report will be displayed that looks something like this:
      image-30
    3. Save the diagnostics report.
      There are two simple ways to do this – by copying the contents of the report manually or by clicking the ‘Save diagnostics’ link on the bottom edge of the diagnostics window. Save the diagnostics file in a location that can be easily located on your computer. The diagnostics report is saved in .txt format.
    4. Add the diagnostics file to your problem description.
      If you contact ID-helpline, make sure to add the diagnostics file to your e-mail or web form message.

    What kind of information does DigiDoc4 diagnostics contain?

    DigiDoc4 diagnostics collects information on the operating system, basic software versions and card reader drivers and checks functions related to ID-cards: card identification, card reader identification, etc.

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