Software and installation

The purpose of this section is to answer any questions you may have about downloading, installing, updating, and configuring your ID software. Did you know that you can also give your digital signature on a mobile device with the RIA DigiDoc mobile application?

Last updated articles

DigiDoc4 client

Why is it necessary to update the ID-software?

All software needs updating from time to time: the reasons being to ensure the security of the software and better user convenience. Always take updating ID-software seriously!

ID-software versions info (release notes)

ID-software version info (release notes): changes and known issues, supported operating system etc.

Operating systems compatible with ID-software

ID-card software works in Windows, MacOS and Linux environments. You can find additional information on ID-software versions and the operating system versions they support on the supported operating systems page.

Information on the latest software versions

Version info on the components of the latest ID-software version: For Windows, macOS and Linux operating systems.

Known ID-software defects

With every new DigiDoc4 software version, we attempt to resolve as many known defects as possible; however, the priority is always to ensure the safety of the user and their data as well as the stability of the software.

In the DigiDoc4 client settings, it is possible to set mobile-ID and Smart-ID service access.

To set Smart-ID and Mobile-ID required RPUUID service access: 1. Launch the DigiDoc4 client application 2. Open at the top right “Settings” 3. Under Settings, select “SERVICES” 4. Set the RPUUID in the “Access to…

DigiDoc4 Client error: Please check your computer time

Error will be displayed in DigiDoc4 Client when computer time differs from the validity confirmation service time by at least 15 minutes.

How to designate a TSA URL in the DigiDoc4 client?

Instructions on how to designate a TSA URL in the DigiDoc4 client (on computers with Windows operating systems).

DigiDoc4 Client error: Please check your computer time

DigiDoc4 message: updating the list of trusted certificates was unsuccessful

What to do when DigiDoc4 says that updating the list of trusted certificates was unsuccessful.

The signing and authentication errors ‘Insert Smart Card’ and ‘No Certificates Available’ and the DigiDoc4 client error ‘No ID-card found’

If you see the errors ‘Insert Smart Card’ or ‘No Certificates available’ or DigiDoc4 gives you the error message ‘No ID-card found’, you can resolve the situation using the instructions provided here.

Issues with the ID-card reader

What to do if issues arise with the card reader while using the ID-card?

DiogiDoc4 Error Message: The SmartCard/PCSC service is not working

If DigiDoc4 gives you the error message ‘The SmartCard/PCSC service is not working’, you will have to start the service manually. Instructions are dependant on the operating system you are using.

Operating systems supported by ID-software

The ID-card software works in Windows, MacOS and Linux environments. Each ID-software version is always supported by specific operating system versions.

When starting the DigiDoc4 client, it gives the error ‘The program can't start because api-ms-win-crt-runtime-l1-1-0.dll is missing from your computer’

What it means and what to do if the following error message is displayed when starting the DigiDoc4 client: ‘The program can't start because api-ms-win-crt-runtime-l1-1-0.dll is missing from your computer’

ID-software: saving diagnostics files

Saving automatic diagnostics files with the help of DigiDoc4 is quick and easy! This is helpful if you wish to contact the ID Help Centre in the case of errors.

Saving ID-software log files on Windows computers

If you are using a Windows computer and have encountered any issues while using your ID-software, ID-card or mobile-ID, saving the log files of the ID-software will help track down the cause of your issue faster.

Installation errors

ID-software minidriver Windows Update

For Windows 8.1 and Windows 10, the minidriver component that is part of the ID-software is automatically installed on your computer the first time you connect the ID-card and the card reader to your computer.

Windows: software installation ended prematurely with "Fatal error (8x0070643)", "Unspecified error (0x80072f19) etc.

If Open-EID.exe installation ended prematurely with Fatal error 0x80070643 or Unspecified error 0x80072f19…: … then possible reason for this is op. system inability to overwrite registry entries of previous versions Open-EID software components. As a possible solution…

The support period (lifecycle) of ID-software versions

ID-software is security software and it is therefore very important to always use only the latest version of the software. ID-software has an automatic update system – it is important that you install any updates or improvements that ID- software tells you about as soon as possible!

macOS: installing and uninstalling ID-software

Installing ID-software on a macOS computer: software download links for DigiDoc4 and Web components.

How to create a free App Store account, without inserting payment method, for installing DigiDoc4 client

Apple iTunes account is required to download different free and paid applications for Apple devices.   Starting from ID-software version 3.8 the DigiDoc4 client can only be found at iTunes App Store. NB! Free account can…

Your computer settings only allow approved apps to be installed from the Store

Change your PC settings to resolve the error message “Your PC settings only allow you to install approved apps from the Store”.

Your computer settings only allow approved apps to be installed from the Store

Change your PC settings to resolve the error message “Your PC settings only allow you to install approved apps from the Store”.

Ubuntu: ID-software installation, updating and removal

Ubuntu/Linux instructions for installing, updating and removing ID-software using an automated script.

Ubuntu update 16.04 LTS -> 18.04.1 LTS does not update previously installed ID-card software

What to do if you cannot start DigiDoc4 or sign online after updating Ubuntu.

What to do if the “ID Updater package required” error is displayed when installing

Instructions on how to resolve the situation when an “ID Updater package required” error appears during ID-software installation.

On MacOS computers, separate web components must be installed to use the ID-card

What to do on macOS computers if DigiDoc4 says that to authenticate e-services and sign documents, you should install a package of web browser components.

Error: Could not open HKEY_CURRENT_USERSoftware MicrosoftInternet ExplorerApproved Extensions

If the Approved Extensions directory is used by another program in addition to the ID-card software, the installation of the ID-software may result in an error message: Could not open HKEY_CURRENT_USER

RIA DigiDoc application

RIA DigiDoc mobile application

RIA DigiDoc is a free mobile app that lets you digitally sign documents with an ID-card, Smart-ID and mobile-ID, verify the validity of digital signatures and open, save and share files via a mobile device.

RIA DigiDoc application version information (release notes)

The latest version of the RIA DigiDoc mobile app is always available from the AppStore and Google Play.

In the RIA DigiDoc settings, it is possible to set mobile-ID and Smart-ID service access

Instructions on how to designate mobile-ID and Smart-ID service access in the RIA DigiDoc mobile application.

How to designate a TSA URL in the RIA DigiDoc mobile application?

Instructions on how to designate a TSA URL in the RIA DigiDoc mobile application.

TeRA stamping application

User guide for TeRa timestamping application

TeRa timestamping application’s user interface is simple and intuitive – it is accessible to anyone who has ever dealt with electronic use of an ID-card.

Timestamping and TeRa timestamping application

TeRa timestamping application makes previously digitally signed DDOC and BDOC 1.0 files more secure. Read more on how to add timestamps!