If DigiDoc4 gives you the error message ‘The SmartCard/PCSC service is not working’, you will have to start the service manually. Instructions are dependant on the operating system you are using.
Software and installation
The purpose of this section is to answer any questions you may have about downloading, installing, updating, and configuring your ID-software. Did you know that you can also give your digital signature on a mobile device with the RIA DigiDoc mobile application?
Last updated articles
- DigiDoc4 Client Error Message: The PCSC service, required for using the ID-card, is not working
- DigiDoc4 Client message: updating the list of trusted certificates was unsuccessful
- Ubuntu: ID-software installation, updating and removal
- Information on the latest software versions
- ID-software versions info (release notes)
DigiDoc4 Client
What to do when DigiDoc4 says that updating the list of trusted certificates was unsuccessful.
Kõige värskeima ID-tarkvara versiooni komponentide versiooniinfo: Windows, macOS ja Linux operatsioonisüsteemide jaoks.
ID-software version info (release notes): changes and known issues, supported operating system etc.
The ID user support helps you resolve issues that arise while using the ID-card and mobile-ID. The easiest way to contact us is through the „Contact ID-helpline“ located on the id.ee website – you will then receive…
With every new ID-software version, we attempt to resolve as many known defects as possible; however, the priority is always to ensure the safety of the user and their data as well as the stability of the software.
Iga tarkvara vajab vahel uuendamist: põhjuseks tarkvara turvalisuse tagamine ning parem kasutusmugavus. Võta ID-tarkvara uuendamist alati tõsiselt!
Dokumentide krüpteerimine aitab kaitsta failide sisu võõraste pilkude eest. Tegemist on ajutise lahendusega, mis on mõeldud failide turvaliseks edastamiseks, mitte aga pikaaegseks säilitamiseks.
When validating PDF and DDOC documents that are signed in the DigiDoc4 client, the signed documents are forwarded to the validation service SiVa. The SiVa validation service is open source and can be downloaded and…
Instructions on how to set mobile-ID and Smart-ID service access in the DigiDoc4 Client
What to do if issues arise with the card reader while using the ID-card?
The ID-card software works in Windows, MacOS and Linux environments. Each ID-software version is always supported by specific operating system versions.
If you see the errors ‘Insert Smart Card’ or ‘No Certificates available’ or DigiDoc4 gives you the error message ‘No ID-card found’, you can resolve the situation using the instructions provided here.
Saving automatic diagnostics files with the help of DigiDoc4 is quick and easy! This is helpful if you wish to contact the ID user support in the case of errors.
Installation errors
Ubuntu/Linux instructions for installing, updating and removing ID-software using an automated script.
ID-software is security software and it is therefore very important to always use only the latest version of the software. ID-software has an automatic update system – it is important that you install any updates or improvements that ID-software tells you about as soon as possible!
Instructions for the situation when an "Unspecified error" or "Fatal error" appeared when installing the ID software on a Windows computer.
Installing ID-software on a macOS computer: software download links for DigiDoc4 and Web components.
For Windows 10 and Windows 11, the minidriver component that is part of the ID-software is automatically installed on your computer the first time you connect the ID-card and the card reader to your computer.
Apple iTunes account is required to download different free and paid applications for Apple devices. Starting from ID-software version 3.8 the DigiDoc Client can only be found at Apple App Store. NB! Free account can only…
Change your PC settings to resolve the error message “Your PC settings only allow you to install approved apps from the Store”.
Change your PC settings to resolve the error message “Your PC settings only allow you to install approved apps from the Store”.
What to do on macOS computers if DigiDoc4 says that to authenticate e-services and sign documents, you should install a package of web browser components.
RIA DigiDoc application
The ID user support helps you resolve issues that arise while using the ID-card and mobile-ID. The easiest way to contact us is through the „Contact ID-helpline“ located on the id.ee website – you will then receive…
The latest version of the RIA DigiDoc mobile app is always available from the AppStore and Google Play.
Instructions on how to designate mobile-ID and Smart-ID service access in the RIA DigiDoc mobile application.
Instructions on how to designate a TSA URL in the RIA DigiDoc mobile application.