The purpose of this section is to answer any questions you may have about downloading, installing, updating, and configuring your ID-software. Did you know that you can also give your digital signature on a mobile device with the RIA DigiDoc mobile application?
Instructions for the situation when an “Unspecified error” or “Fatal error” appeared when installing the ID software on a Windows computer.
The ID-card software works in Windows, MacOS and Linux environments. Each ID-software version is always supported by specific operating system versions.
With every new ID-software version, we attempt to resolve as many known defects as possible; however, the priority is always to ensure the safety of the user and their data as well as the stability of the software.
When validating PDF and DDOC documents that are signed in the DigiDoc4 client, the signed documents are forwarded to the validation service SiVa. The SiVa validation service is open source and can be downloaded and…
ID-software version info (release notes): changes and known issues, supported operating system etc.
Instructions on how to set mobile-ID and Smart-ID service access in the DigiDoc4 Client
If DigiDoc4 gives you the error message ‘The SmartCard/PCSC service is not working’, you will have to start the service manually. Instructions are dependant on the operating system you are using.
If you see the errors ‘Insert Smart Card’ or ‘No Certificates available’ or DigiDoc4 gives you the error message ‘No ID-card found’, you can resolve the situation using the instructions provided here.
If you are using a Windows computer and have encountered any issues while using your ID-software, ID-card or mobile-ID, saving the log files of the ID-software will help track down the cause of your issue faster.
Saving automatic diagnostics files with the help of DigiDoc4 is quick and easy! This is helpful if you wish to contact the ID user support in the case of errors.
What to do when DigiDoc4 says that updating the list of trusted certificates was unsuccessful.
Version info on the components of the latest ID-software version: For Windows, macOS and Linux operating systems.
All software needs updating from time to time: the reasons being to ensure the security of the software and better user convenience. Always take updating ID-software seriously!
What it means and what to do if the following error message is displayed when starting the DigiDoc4 client: ‘The program can't start because api-ms-win-crt-runtime-l1-1-0.dll is missing from your computer’
What to do if issues arise with the card reader while using the ID-card?
Error will be displayed in DigiDoc4 Client when computer time differs from the validity confirmation service time by at least 15 minutes.
Instructions for the situation when an "Unspecified error" or "Fatal error" appeared when installing the ID software on a Windows computer.
ID-software is security software and it is therefore very important to always use only the latest version of the software. ID-software has an automatic update system – it is important that you install any updates or improvements that ID-software tells you about as soon as possible!
Ubuntu/Linux instructions for installing, updating and removing ID-software using an automated script.
Installing ID-software on a macOS computer: software download links for DigiDoc4 and Web components.
For Windows 10 and Windows 11, the minidriver component that is part of the ID-software is automatically installed on your computer the first time you connect the ID-card and the card reader to your computer.
Apple iTunes account is required to download different free and paid applications for Apple devices. Starting from ID-software version 3.8 the DigiDoc Client can only be found at Apple App Store. NB! Free account can only…
Change your PC settings to resolve the error message “Your PC settings only allow you to install approved apps from the Store”.
What to do if you cannot start DigiDoc4 or sign online after updating Ubuntu.
Change your PC settings to resolve the error message “Your PC settings only allow you to install approved apps from the Store”.
What to do on macOS computers if DigiDoc4 says that to authenticate e-services and sign documents, you should install a package of web browser components.
The latest version of the RIA DigiDoc mobile app is always available from the AppStore and Google Play.
Instructions on how to designate mobile-ID and Smart-ID service access in the RIA DigiDoc mobile application.
Instructions on how to designate a TSA URL in the RIA DigiDoc mobile application.
