The Firefox web browser may experience problems with ID card authentication. If you experience problems, we recommend using other supported browsers.

ID-help

ID-software

Install ID-software

Windows, Ubuntu and macOS: 25.10 (10.11.2025)

Supported operating systems ID-software version information

ID-card

Everything you need for the electronic use of the ID-card.

Start here

Mobile-ID

All the information you need to sign up for mobile-ID.

Start here

What to do, if...

My PIN is blocked (locked)
Failed to log in or sign in e-services with an ID card
You wish to add a digital signature using DigiDoc4
Private: You wish to add a digital signature in RIA DigiDoc using mobile-ID
PIN codes of the ID-card: applying for a new codes envelope
You cannot digitally sign with mobile-ID
You wish to locate the DigiDoc4 application of ID-software on your computer?
You wish to start using mobile-ID
What to do if an ID-card or other digital document is lost or stolen?
You wish for a new ID-card
You wish to start using your ID-card electronically
You wish to become a Smart-ID user

Browser issues and setup

Configuring browsers for using ID-card
15.03.2022
Browser message “Managed by your organization”
16.03.2023

Last updated articles

Problems with DigiDoc4 / ID-card reader

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Browsers

Google Chrome Safari Mozilla Firefox Microsoft Edge

Activities

signing decryption encryption authentication

Hardware

HP smart card card reader MacBook Air

Operating systems

Windows macOS Linux Windows 10 Ubuntu

Compatibility

digital stamp DigiDoc4 certificates RIA DigiDoc TSA URL

Applying for documents

Security

Last updated articles

Contact ID-helpline
Contact ID-helpline