Implementation of ID-card

Everything you need for the electronic use of the ID-card.

Implementation of mobile-ID

All the information you need to sign up for mobile-ID.

What to do, if…

You wish to start using your ID-card electronically
Here you will find step-by-step instructions for downloading and installing ID-software (incl. DigiDoc4 client) and web browser software and a number of other useful tips.
My PIN is blocked (locked)
If your PIN is blocked, you can easily unlock it again with DigiDoc4. To do that, you need your PUK code.
PIN codes: applying for a new code envelope
If you have forgotten your ID-card, digital-ID or other digital document PIN and PUK codes, you can order a new code envelope from the Police and Border Guard Board.
What to do if an ID-card or other digital document is lost or stolen?
Did you discover that your ID-card is lost or stolen? First, consider whether you have used it recently and left it in a slightly different place than usual, for example, on the desk? ​How you proceed depends on how sure you are of the theft of the card.
You wish to become a Smart-ID user
The free Smart-ID app enables you to log in to e-services, confirm transactions and bank transfers and sign documents: its possibilities are almost as vast a those of ID-cards, digi-IDs or mobile-IDs.
digiknowledge callout

Useful digital knowledge

Order a digital ID-card and use it instead of your regular ID-card! You can use your digital ID-card to perform the same electronic activities as you would with your regular ID-card, such as accessing e-services, giving digital signatures, etc. Most importantly, once you start using your digital ID-card in your daily operations, you can store your plastic ID-card away in a safe place. This way, your ID-card chip will not wear out, and your official identity document will never get lost! 

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