Introduction

​If the phone connected to your mobile-ID is lost or stolen, you should immediately suspend the mobile-ID certificates in order to be protected from identity theft.

Using Mobile-ID is easy and convenient – follow the instructions on the screen and everything will go smoothly. However, if you have a problem with using your mobile ID, you can find help in the…

Mobile-ID certificates can be suspended, but not updated: in order to use the mobile-ID with expired or suspended certificates you have to replace the SIM card.

Mobile-ID PIN codes are issued with your mobile-ID SIM card. You will find the codes under the disposable surface of the SIM card cover. You will receive three codes with the mobile-ID supported SIM card.

Mobile-ID is a modern, convenient, safe and nationally recognised digital identity card that lets you use an online bank quickly and easily, participate in e-elections, manage eesti.ee services and so on. Unlike an ID-card, a mobile-ID does not require a card reader or a computer with special software: mobile phones and an appropriate call card/phone contract are enough.

If you encounter errors when signing with a mobile-ID, read the error message: in most cases, you will receive the information you need to resolve the situation.

Application of mobile-ID presumes that you enter into a mobile-ID contract with your mobile operator for receiving a mobile-ID supported SIM card.

Mobile-ID is a SIM card based mobile identification document which is always with you when you have your mobile phone.

In order to use mobile-ID, you only need your smartphone and mobile-ID PIN codes. Today almost all larger e-services have mobile-ID support, providing the option to log in with an ID-card, and mobile-ID works on a computer, a tablet as well as a mobile phone.