Have you forgotten your PIN codes or accidentally blocked them? RIA DigiDoc app, also known as the mobile app, allows you to change the PIN codes of your ID-card by connecting your ID-card to your mobile phone.
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Step 1: open the RIA DigiDoc application on your phone
Select "My eID" from the main menu. Next, you will need to identify yourself either via "ID card via NFC" or "ID card via USB"
ID-card via NFC
Enter the 6-digit CAN number from your ID card and click the "Identify" button. After successfully retrieving the data from your ID card, you will be automatically redirected to the "My eID" view.
ID-card via USB
Connect an ID card reader supported by the device and insert the ID card into the reader. After successfully retrieving data from the ID card, you will be automatically redirected to the "My eID" view.
Step 2: select the PIN you are about to change
From the "My eID" view, select "PIN codes and certificates." Select the PIN code you want to change. If both PIN1 and PIN2 codes are locked or forgotten, you must change them separately.
Step 3: select the PIN code changing or unblocking option
If you remember your current PIN, click the "Change PIN1" or "Change PIN2" button. If your PINs have been locked and you want to reset them using your PUK code, select "Forgot your PIN1?" or "Forgot your PIN2?"
Step 4: create new PINs
If you remember your current PINs, you can change them using the ‘Change PIN’ button’; you need to enter both the current PIN and the new PIN. Once you have entered the new PIN, click on the ‘Continue’ button.
If you do not remember your current PINs or if they are blocked, you need to enter your valid PUK code and then your new PIN. Once you have entered the new PIN, click on the ‘Unblock’ button.
Follow the instructions on the phone screen and everything will go smoothly.
NB! Upon selecting PIN codes, remember that:
- They must not include your personal identification code or parts thereof, they must only consist of numbers and differ from previous PINs.
- PIN1 must consist of 4-12 numbers.
- PIN2 must consist of 5-12 numbers.
- Choose PINs that are easy for you to remember, but difficult for others to guess.
