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In the event that the DigiDoc4 application displays an access certificate expiration message, you need to update the ID software!

märksõna: Bitdefender

Adware interfering with entering into e-services in browser

Rubriik: ID help - Security software

If the DigiDoc4 software successfully reads the data of the document in the card reader, but it is not possible to enter e-services, the reason for the malfunctions may lie in adware or malware.

Bitdefender antivirus software interferes with use of e-services

Rubriik: ID help - Security software

If you have installed Bitdefender antivirus and you’re not able to enter e-services with your ID-card, you’ll need to change Bitdefender settings.

Contact ID-helpline Contact ID-helpline
Contact ID-helpline Contact ID-helpline
Suspension of ID-card certificates, SK ID Solutions (24/7)
+372 677 3377
Applying an ID card and PIN envelopes, Estonian Police and Border Guard Board
www.politsei.ee
Smart-ID Customer Support, SK ID Solutions (24/7)
+372 715 1606
www.smart-id.com
ID-software user support, Information System Authority (8.30 am – 5 pm on working days)
+372 666 8888
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