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The Firefox web browser may experience problems with ID card authentication. If you experience problems, we recommend using other supported browsers.

märksõna: browser

On MacOS computers, separate web components must be installed to use the ID-card

Rubriik: ID help - ID-software installation

What to do on macOS computers if DigiDoc4 says that to authenticate e-services and sign documents, you should install a package of web browser components.

Failed to log in or sign in e-services with an ID card

Rubriik: ID help - Authentication
Failed to log in or sign in e-services with an ID card

Did you encounter problems accessing e-services, such as an online bank or a web page?

Adware interfering with entering into e-services in browser

Rubriik: ID help - Security software

If the DigiDoc4 software successfully reads the data of the document in the card reader, but it is not possible to enter e-services, the reason for the malfunctions may lie in adware or malware.

Contact ID-helpline Contact ID-helpline
Contact ID-helpline Contact ID-helpline
Suspension of ID-card certificates, SK ID Solutions (24/7)
+372 677 3377
Applying an ID card and PIN envelopes, Estonian Police and Border Guard Board
www.politsei.ee
Smart-ID Customer Support, SK ID Solutions (24/7)
+372 715 1606
www.smart-id.com
ID-software user support, Information System Authority (8.30 am – 5 pm on working days)
+372 666 8888
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