Using PinPad Card Reader Drivers

Electronic ID-card use may not be possible, if you use one of the following PinPad (keypad) card readers:

• Gemalto CT710 Ezio
• OmniKey CardMan 3821

To use the PinPad card reader in Windows, the driver of the corresponding card reader must be installed. By default, Windows has installed the universal (WUDF) driver, but it does not support the PinPad card reader.

It is recommended that you follow these steps to resolve the issues.

Gemalto CT710 Ezio

For Windows 10 and Windows 11, it is possible to install the Gemalto CT710 PinPad card reader driver under Windows updates.

Windows 10:

1. When the card reader is connected to the computer, run Windows Update to check for updates.
2. A small entry will appear in the update checker that additional updates are available.
3. Clicking on it opens a view with the option "Gemalto - SmartCardReader- 8/8/2016 12:00:00 AM - 4.1.4.0".
4. Make this option active and press "Download and Install".
5. After installation, the card reader should work as expected.

Windows 11:

1. When the card reader is connected to the computer, run Windows Update to check for updates.
2. After checking for updates, you need to press "Advanced options" > "Optional updates".
3. Activate the option "Gemalto - SmartCardReader- 8/8/2016 12:00:00 AM - 4.1.4.0".
4. Click "Download and Install".
5. After installation, the card reader should work as expected.

If such options do not appear, it is also possible to download the manufacturer's driver as follows:

1. Download the Gemalto CT710 Ezio driver here.
2. Open GemPcCCID.exe and install the driver.
3. After installation, the card reader should work as expected.

OmniKey CardMan 3821

1. Download the OmniKey CardMan 3821 driver here.
2. Launch the application.
3. Save the files to a folder on your computer.
4. Open Device Manager and find the ChipCard reader. Set the new driver software location to the folder where the driver files were previously saved. You can find a detailed guide here.
5. After installation, the card reader should work as expected.

If you still have problems, contact the ID user support!