The mobile-ID certificates issued as of 1 January 2015 are valid for five years.
Mobile-ID certificates cannot be updated:
If certificates are expired, you must contact your mobile operator and replace your mobile-ID SIM card (and reactivate mobile-ID service).
Only one mobile at a time:
One person can have only one certificate pair connected with one mobile-ID SIM card activated at a time. Upon entering into a new mobile-ID contract, the certificates connected with the previous SIM card will be declared invalid via the communication service provider and/or upon issuing a new SIM card.
If your mobile phone is lost or stolen, call your mobile operator helpline as soon as possible and suspend the mobile-ID certificates or close the mobile-ID service.
- Elisa Eesti AS customer service: +372 6600 600
- Telia Eesti AS customer service: +372 6397 130
- Tele2 Eesti AS customer service: +372 686 6866
It is not possible to access e-services, give digital signatures or perform any other activities in the electronic environment with suspended certificates.
A respective letter will be sent to your @eesti.ee address, notifying you of the suspension of mobile-ID certificates.
Continuing the use of mobile-ID after a status change of certificates
If you had your mobile-ID certificates suspended at your own request (e.g. mobile phone was lost, but you found it again), it is possible to continue using the existing mobile-ID SIM card. To reactivate the certificates, you must visit your mobile operator’s service point with your identity document.
If your phone remained missing and you ordered a new mobile-ID SIM card, you must cancel the old mobile-ID certificates before you can activate the new mobile-ID service.
If your ID-card, mobile-ID, etc. is lost or stolen, you should immediately suspend the certificates related thereto in order to be protected from identity theft.
You can suspend the certificates of ID-cards and other digital documents via telephone:
- by calling +372 677 3377.
NB! You will be asked to provide your name and personal identification code.
In order to reactivate suspended certificates you need to go to a Police and Border Guard Board service point: certificates cannot be reactivated by phone.
If you are certain that your ID-card is indeed stolen, you should notify the police and have your ID-card and related certificates declared invalid.
Did you know that in the case of theft you should also suspend the certificates related to your mobile smart device?