Suspending ID-card certificates

You should suspend the certificates of your ID-card as soon as you notice that you have lost it or it has been stolen: this way, your electronic identity remains protected.

If you’re certain that your ID-card has been stolen and cannot be retrieved, you should annul it.

  • Certificates: Suspending ID-card certificates

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    If your ID-card, mobile-ID, etc. is lost or stolen, you should immediately suspend the certificates related thereto in order to be protected from identity theft. 

    You can suspend the certificates of ID-cards and other digital documents via telephone: 

    • by calling +372 677 3377.

    NB! You will be asked to provide your name and personal identification code.

    In order to reactivate suspended certificates you need to go to a Police and Border Guard Board service point: certificates cannot be reactivated by phone.

    If you are certain that your ID-card is indeed stolen, you should notify the police and have your ID-card and related certificates declared invalid.

    Did you know that in the case of theft you should also suspend the certificates related to your mobile smart device?  

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  • Certificates: suspending mobile-ID certificates

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    If your mobile phone is lost or stolen, call your mobile operator helpline as soon as possible and suspend the mobile-ID certificates or close the mobile-ID service.

    It is not possible to access e-services, give digital signatures or perform any other activities in the electronic environment with suspended certificates

    A respective letter will be sent to your @eesti.ee address, notifying you of the suspension of mobile-ID certificates.  

    Continuing the use of mobile-ID after a status change of certificates

    If you had your mobile-ID certificates suspended at your own request (e.g. mobile phone was lost, but you found it again), it is possible to continue using the existing mobile-ID SIM card. To reactivate the certificates, you must visit your mobile operator’s service point with your identity document.

    If your phone remained missing and you ordered a new mobile-ID SIM card, you must cancel the old mobile-ID certificates before you can activate the new mobile-ID service.

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