You should suspend the certificates of your ID-card as soon as you notice that you have lost it or it has been stolen: this way, your electronic identity remains protected.
If you’re certain that your ID-card has been stolen and cannot be retrieved, you should annul it.
If your ID-card, mobile-ID, etc. is lost or stolen, you should immediately suspend the certificates related thereto in order to be protected from identity theft.
You can suspend the certificates of ID-cards and other digital documents via telephone:
- by calling +372 677 3377.
NB! You will be asked to provide your name and personal identification code.
In order to reactivate suspended certificates you need to go to a Police and Border Guard Board service point: certificates cannot be reactivated by phone.
If you are certain that your ID-card is indeed stolen, you should notify the police and have your ID-card and related certificates declared invalid.
Did you know that in the case of theft you should also suspend the certificates related to your mobile smart device?
If your mobile phone is lost or stolen, call your mobile operator helpline as soon as possible and suspend the mobile-ID certificates or close the mobile-ID service.
- Elisa Eesti AS customer service: +372 6600 600
- Telia Eesti AS customer service: +372 6397 130
- Tele2 Eesti AS customer service: +372 686 6866
It is not possible to access e-services, give digital signatures or perform any other activities in the electronic environment with suspended certificates.
A respective letter will be sent to your @eesti.ee address, notifying you of the suspension of mobile-ID certificates.
Continuing the use of mobile-ID after a status change of certificates
If you had your mobile-ID certificates suspended at your own request (e.g. mobile phone was lost, but you found it again), it is possible to continue using the existing mobile-ID SIM card. To reactivate the certificates, you must visit your mobile operator’s service point with your identity document.
If your phone remained missing and you ordered a new mobile-ID SIM card, you must cancel the old mobile-ID certificates before you can activate the new mobile-ID service.