You should suspend the certificates of your ID-card as soon as you notice that you have lost it or it has been stolen: this way, your electronic identity remains protected.
If you’re certain that your ID-card has been stolen and cannot be retrieved, you should annul it.
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If your ID-card is lost or stolen, you should immediately suspend or revoke the certificates associated with it: this will protect you against identity theft.
You can suspend the certificates of ID-cards issued before 14.11.2025 and other digital documents via telephone:
- by calling +372 677 3377.
NB! You will be asked to provide your name and personal identification code.
Certificates for ID-cards issued after 17.11.2025 cannot be suspended, only revoked. Certificates for ID-cards issued after 17.11.2025 can be revoked via the police self-service portal or at a service center.
If you are certain that your ID-card is indeed stolen, you should notify the police and have your ID-card and related certificates declared invalid.
But did you know that if your mobile phone is stolen, you should also suspend the certificates linked to your mobile smart device?
