Suspending mobile-ID certificates

If the phone connected to your mobile-ID is lost or stolen, you should immediately suspend the mobile-ID certificates in order to be protected from identity theft.

  • Certificates: suspending mobile-ID certificates

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    If your mobile phone is lost or stolen, call your mobile operator helpline as soon as possible and suspend the mobile-ID certificates or close the mobile-ID service.

    It is not possible to access e-services, give digital signatures or perform any other activities in the electronic environment with suspended certificates

    A respective letter will be sent to your @eesti.ee address, notifying you of the suspension of mobile-ID certificates.  

    Continuing the use of mobile-ID after a status change of certificates

    If you had your mobile-ID certificates suspended at your own request (e.g. mobile phone was lost, but you found it again), it is possible to continue using the existing mobile-ID SIM card. To reactivate the certificates, you must visit your mobile operator’s service point with your identity document.

    If your phone remained missing and you ordered a new mobile-ID SIM card, you must cancel the old mobile-ID certificates before you can activate the new mobile-ID service.

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