If the phone connected to your mobile-ID is lost or stolen, you should immediately suspend the mobile-ID certificates in order to be protected from identity theft.
If your mobile phone is lost or stolen, call your mobile operator helpline as soon as possible and suspend the mobile-ID certificates or close the mobile-ID service.
- Elisa Eesti AS customer service: +372 6600 600
- Telia Eesti AS customer service: +372 6397 130
- Tele2 Eesti AS customer service: +372 686 6866
It is not possible to access e-services, give digital signatures or perform any other activities in the electronic environment with suspended certificates.
A respective letter will be sent to your @eesti.ee address, notifying you of the suspension of mobile-ID certificates.
Continuing the use of mobile-ID after a status change of certificates
If you had your mobile-ID certificates suspended at your own request (e.g. mobile phone was lost, but you found it again), it is possible to continue using the existing mobile-ID SIM card. To reactivate the certificates, you must visit your mobile operator’s service point with your identity document.
If your phone remained missing and you ordered a new mobile-ID SIM card, you must cancel the old mobile-ID certificates before you can activate the new mobile-ID service.