If the phone connected to your mobile-ID is lost or stolen, you should immediately suspend the mobile-ID certificates in order to be protected from identity theft.
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You can check the validity of Mobile-ID certificates on the myID portal. When you log in to the portal, you can view all valid eID tools associated with you and their usage history.
You can also access the myID portal through the government portal eesti.ee:
- Log in to the national portal eesti.ee (www.eesti.ee).
- Under the “E-services” section, select “Me and My Family”.
- On the page that opens, under the heading “My identification documents and photo” at the bottom, select “My eID tools”.
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If your mobile phone is lost or stolen, call your mobile operator helpline as soon as possible and revoke the mobile-ID certificates or close the mobile-ID service.
- Elisa Eesti AS customer service: +372 6600 600
- Telia Eesti AS customer service: +372 6397 130
- Tele2 Eesti AS customer service: +372 686 6866
It is not possible to access e-services, give digital signatures or perform any other activities in the electronic environment with revoked certificates.