The Privacy Policy of


The following data is collected and retained about the visitor upon visiting the website:

  • the Internet Protocol address (IP address) of the computer or computer network used,
  • the site that was visited,
  • the browser and operation system used,
  • the time of the visit,
  • general information about the user’s device,
  • the size of the browser and language preferences,
  • the service provider, domain name, and region.

The IP addresses are associated with any information which would enable the identification of the user. We collect data about which parts of the website are visited and about the duration of such visits. The data collected is used to compile statistical data about visits to the site to develop the website and make it more convenient for the user.

The Cookie Policy

The website uses cookies. You can disable cookies at any time by changing the browser settings in your device and deleting the stored cookies.

The online environment uses analytical cookies which collect information about how the website is used. For example, which sites are visited most and whether the users are receiving error messages from the sites. Those cookies do not collect any information which would enable direct identification of the user. Analytical monitoring of computer use may, however, lead to indirect identification of the user.

Collection of other personal data

When the ID support is contacted

We also collect the personal data which you have provided to us (e.g. by contacting us over the phone or via the respective form on the website).

The Information System Authority processes the personal data received in the extent required for providing the service.

We may process the following personal data if you contact the ID support:

  • your first name and surname,
  • your contact details (telephone number and email address),
  • the Internet Protocol address (IP address) of the computer or computer network used,
  • logs from your app and computer,
  • screenshots (the ‘My eID’ screen of the DigiDoc4 client, any email conversations sent, the configuration of the computer),
  • various signed files or containers for validating/checking the error (asice, pdf, bdoc, ddoc, etc.).

Partners of the Information System Authority may also be able to access the data provided, if required for solving the issue, unless this interest is outweighed by your interests or fundamental rights and freedoms in the name of which personal data must be protected, or if this is required for the protection of your vital interests or the vital interests of another natural person.

The user support logs are stored for one year from the time they are generated. You may submit an application for the deletion of your personal data to the Information System Authority, which will result in the deletion of any personal data which is related to you from the logs.


A chatbot is in use on the website. The chatbot is a technical solution that allows you to get an automated answer to your questions about the eID service or, in case of more complex questions, to get in touch with a helpdesk specialist. The controller of the personal data processed by the chatbot is the Information System Authority (RIA).

The right of access to your data. The right to request the rectification of inaccurate data.

Anyone has the right of access to the personal data collected about them. In order to receive your personal data, please send an application to the Information System Authority. We will issue the data to you as soon as possible, but at least within one month after registration of the application. Your personal data will be issued in electronic format.

As access to personal data is restricted, we are required to identify you before issuing the data.

We may restrict your right to receive information or gain access to your personal data if this may:

  • harm the rights and freedoms of another person,
  • hinder the prevention of a crime or catching an offender or complicate determining the facts in criminal proceedings,
  • endanger national security.

Anyone has the right to request the rectification of their inaccurate personal data.

If you have any questions in connection with the processing of personal data by the Information System Authority, please send an email to [email protected].