Installation of ID-software is very easy! Our website automatically offers you the latest software package compatible with your operating system. Just click on the “download” link and follow the on-screen instructions.
Electronic ID-card use may not be possible, if you use one of the following PinPad (keypad) card readers: • Gemalto CT710 Ezio• OmniKey CardMan 3821 To use the PinPad card reader in Windows, the driver…
To check the functionality of the ID-card reader, insert your ID-card into the card reader, connect it to the computer and open the DigiDoc4 Client.
Instructions on how to set mobile-ID and Smart-ID service access in the DigiDoc4 Client
What to do if issues arise with the card reader while using the ID-card?
With every new ID-software version, we attempt to resolve as many known defects as possible; however, the priority is always to ensure the safety of the user and their data as well as the stability of the software.
ID-software is security software and it is therefore very important to always use only the latest version of the software. ID-software has an automatic update system – it is important that you install any updates or improvements that ID-software tells you about as soon as possible!
ID-software version info (release notes): changes and known issues, supported operating system etc.
When validating PDF and DDOC documents that are signed in the DigiDoc4 client, the signed documents are forwarded to the validation service SiVa. The SiVa validation service is open source and can be downloaded and…
The ID-card software works in Windows, MacOS and Linux environments. Each ID-software version is always supported by specific operating system versions.
The latest version of the RIA DigiDoc mobile app is always available from the AppStore and Google Play.
Instructions for the situation when an "Unspecified error" or "Fatal error" appeared when installing the ID software on a Windows computer.
Ubuntu/Linux instructions for installing, updating and removing ID-software using an automated script.
Installing ID-software on a macOS computer: software download links for DigiDoc4 and Web components.
If DigiDoc4 gives you the error message ‘The SmartCard/PCSC service is not working’, you will have to start the service manually. Instructions are dependant on the operating system you are using.
Instructions on how to designate mobile-ID and Smart-ID service access in the RIA DigiDoc mobile application.
For Windows 10 and Windows 11, the minidriver component that is part of the ID-software is automatically installed on your computer the first time you connect the ID-card and the card reader to your computer.
If you see the errors ‘Insert Smart Card’ or ‘No Certificates available’ or DigiDoc4 gives you the error message ‘No ID-card found’, you can resolve the situation using the instructions provided here.
If you are using a Windows computer and have encountered any issues while using your ID-software, ID-card or mobile-ID, saving the log files of the ID-software will help track down the cause of your issue faster.
Saving automatic diagnostics files with the help of DigiDoc4 is quick and easy! This is helpful if you wish to contact the ID user support in the case of errors.
Apple iTunes account is required to download different free and paid applications for Apple devices. Starting from ID-software version 3.8 the DigiDoc Client can only be found at Apple App Store. NB! Free account can only…
Instructions on how to designate a TSA URL in the RIA DigiDoc mobile application.
Change your PC settings to resolve the error message “Your PC settings only allow you to install approved apps from the Store”.
Change your PC settings to resolve the error message “Your PC settings only allow you to install approved apps from the Store”.
What to do on macOS computers if DigiDoc4 says that to authenticate e-services and sign documents, you should install a package of web browser components.
What to do when DigiDoc4 says that updating the list of trusted certificates was unsuccessful.
Version info on the components of the latest ID-software version: For Windows, macOS and Linux operating systems.
All software needs updating from time to time: the reasons being to ensure the security of the software and better user convenience. Always take updating ID-software seriously!
What it means and what to do if the following error message is displayed when starting the DigiDoc4 client: ‘The program can't start because api-ms-win-crt-runtime-l1-1-0.dll is missing from your computer’
Error will be displayed in DigiDoc4 Client when computer time differs from the validity confirmation service time by at least 15 minutes.
Did you encounter problems accessing e-services, such as an online bank or a web page?
Document encryption helps to protect the contents of files from unauthorised access. It is a temporary solution for transferring files securely, not for long-term storage.
If you encounter errors when signing with a mobile-ID, read the error message: in most cases, you will receive the information you need to resolve the situation.
RIA DigiDoc is a free mobile app that lets you digitally sign documents with an ID-card, Smart-ID and mobile-ID, verify the validity of digital signatures and open, save and share files via a mobile device.
There might be a situation when the DigiDoc4 Client header displays the data of the ID-card previously used in the reader. This situation can occur if the ID-card in the reader is changed while loading…
Digital signing is very simple. Firstly, you need to know which tool you want to use for signing: your ID-card or mobile-ID. After that, launch DigiDoc4.
If you have forgotten your ID-card, digital-ID or other digital document PIN and PUK codes, you can order a new code envelope from the Police and Border Guard Board.
If you have forgotten your ID-card, digital-ID or other digital document PIN and PUK codes, you can order a new code envelope from the Police and Border Guard Board.
Using Mobile-ID is easy and convenient - follow the instructions on the screen and everything will go smoothly. However, if you have a problem with using your mobile ID, you can find help in the…
The ID-card is a mandatory identity document for all Estonian citizens. You can request one from the Estonian Police and Border Guard Board. If you have lost your PIN code and PUK code, you can request a new code envelope without replacing the ID-card.
Have you installed ID-software on your computer and are now unable to locate the DigiDoc4 program in order to use your ID-card? Instructions for launching DigiDoc4 in Windows, macOS and Linux operation systems.
The below error can be displayed when signing in RIA DigiDoc mobile application. Error will be displayed in the RIA DigiDoc when the smart device time differs from the validity confirmation service time. To fix…
Encrypting documents with the RIA DigiDoc app is simple: you don't need an ID-card or a mobile-ID. You only need to know the personal identification numbers (or company registration numbers) of the people to whom you want to give permission to open encrypted files.
To decrypt documents using RIA DigiDoc, you need to first save the encrypted files and then make sure that the ID-card is connected to the smart device. Step-by-step instructions for decryption.
Encrypting documents with the RIA DigiDoc app is simple: you don't need an ID-card or a mobile-ID. You only need to know the personal identification numbers (or company registration numbers) of the people to whom you want to give permission to open encrypted files.
To decrypt documents using RIA DigiDoc, you need to first save the encrypted files and then make sure that the ID-card is connected to the smart device. Step-by-step instructions for decryption.
Mobile-ID PIN codes are issued with your mobile-ID SIM card. You will find the codes under the disposable surface of the SIM card cover. You will receive three codes with the mobile-ID supported SIM card.
Have you forgotten your PIN codes or accidentally blocked them? RIA DigiDoc app, also known as the mobile app, allows you to change the PIN codes of your ID-card by connecting your ID-card to your…
Did you discover that your ID-card is lost or stolen? First, consider whether you have used it recently and left it in a slightly different place than usual, for example, on the desk? How you proceed depends on how sure you are of the theft of the card.
If your PIN is blocked, you can easily unlock it again with DigiDoc4. To do that, you need your PUK code.
Mobile-ID is a digital identity card for use in electronic channels. You can access e-services, use an online bank, provide digital signatures, approve and execute transactions and so on.
Here you will find step-by-step instructions for downloading and installing ID-software (incl. DigiDoc4 client) and web browser software and a number of other useful tips.
The free Smart-ID app enables you to log in to e-services, confirm transactions and bank transfers and sign documents: its possibilities are almost as vast a those of ID-cards, digital IDs or mobile-IDs.
A digital identity card, i.e. digital ID, is a digital document that can be used to identify yourself and sign digitally in an electronic environment, just like an ID-card.
Chip cards may behave differently depending on the operating system. The following lists the basic requirements of each operating system and tested card readers.
Electronic ID-card use may not be possible, if you use one of the following PinPad (keypad) card readers: • Gemalto CT710 Ezio• OmniKey CardMan 3821 To use the PinPad card reader in Windows, the driver…
To check the functionality of the ID-card reader, insert your ID-card into the card reader, connect it to the computer and open the DigiDoc4 Client.
When keypad card readers are used, problems in a manufacturer’s driver may interfere with use of the ID-card. To solve the problem, replace them with Microsoft WUDF drivers.
What to do if the computer switches off the ID card reader to save power?
If your computer is a MacBook Air and you are establishing a hard-wire connection using Apple USB Ethernet Adapter, your internet connection is cut off when you connect the card reader to the computer’s USB.
All ID card, digital ID and/or mobile-ID holders have an allotted number of free digital signatures every calendar month. The limit affects signing for personal use and only digital signatures executed through ID-software.
Did you know that DigiDoc4 allows you to validate digital signatures given with the Latvian and Lithuanian ID card as well? And that you can use the Lithuanian and Latvian ID cards for signing?
Digital signing is very simple. Firstly, you need to know which tool you want to use for signing: your ID-card or mobile-ID. After that, launch DigiDoc4.
This error is displayed when the computer does not have the necessary certificates to verify a signature. Usually the solution is to install the latest ID-software that has all the necessary certificates for verifying different…
Using DigiDoc4, the e-signature confirmation page can be saved and printed. The confirmation page displays data on the signed files and the signers.
Several programs (Microsoft Word, Open Office, Adobe Acrobat, Thunderbird) offer the possibility of digital signing. Unfortunately, if the timestamping service has not been used to sign them, these signatures may not be equal to a…
You can add details to the container about your association with the documents and signature in free text. Adding this information is not mandatory, however your employer or service provider may require it when signing documents…
Digital signatures given with Lithuanian mobile-ID can be conveniently verified via DIgiDoc4.
To use a digital seal and encryption certificate issued on a crypto-stick with DIgiDoc4, you will need: SafeNet Authentication Client installed on your computer in addition to the ID-software.
Did you know that DigiDoc4 allows you to conveniently and rapidly verify digital signatures given with the Finnish ID-card and sign documents using the Finnish ID-card? Or that a signature given with the Finnish ID-card is not at a level equivalent to a digital signature given with the Estonian ID-card?
If you have a card reader and ID-card then you can use Dokobit portal. Besides checking digital signatures, Dokobit portal can also be used to digitally sign documents. DigiDoc4 Client can be used to open documents…
Error will be displayed in DigiDoc4 Client when computer time differs from the validity confirmation service time by at least 15 minutes.
Did you encounter a situation where digital signing of the document worked correctly but the signature became invalid when you sent the signed document to a recipient?
We recommend using an e-seal instead of mass signing with the ID card
List of addresses contacted internally by the ID-card software.
Instructions on how to designate a TSA URL in the DigiDoc4 Client.
The latest version of Open EID software has become installation component-based. A central configuration admin interface has been added, allowing the software configuration settings in the user’s computer to be updated from the State Information System Authority (RIA) servers.
When the ID software is installed, the personal identification and signature module (Web eID) is added to the Google Chrome and Microsoft Edge web browsers, which is automatically activated. In this regard, Google Chrome and Microsoft Edge display the notification "Managed by your organization" under the browser settings.
Instructions for signing e-mails in Microsoft Outlook.
Instructions for configuring Windows domain for authentication of users with ID-cards, digital IDs and other digital eID documents
During the lifetime of the ID-card, the card’s security elements, design and the chip firmware have all changed.
DigiDoc4 uses Trust Service Status Lists (TSLs) to check the trustworthiness of certificates of BDOC and ASiC-E files both upon signing and signature validation.
An overview of DigiDoc container formats supported by different versions and components of the ID-sofrware.
Instructions for configuring Kaspersky Internet Security software so that it would not interfere with entering e-services with ID-card (such as online banking).
Instructions for configuring antivirus ESET so that it does not interfere with ID-card use.
Instructions for configuring Avast AntiVirus so that it does not interfere with e-services accessed by ID-card.
If the DigiDoc4 Client successfully reads the data of the document in the card reader, but it is not possible to enter e-services, the reason for the malfunctions may lie in adware or malware.
Laptops with fingerprint readers (particularly by Hewlett Packard, i.e. HP) may pose a security risk where e-services – for instance, the Internet Bank – can be accessed and used for confirming activities and transactions without entering ID-card PINs.
If you have installed Bitdefender antivirus and you’re not able to enter e-services with your ID-card, you’ll need to change Bitdefender settings.
Instructions for configuring AVG AntiVirus so that it does not interfere with e-services accessed by ID-card.
If you have forgotten your ID-card, digital-ID or other digital document PIN and PUK codes, you can order a new code envelope from the Police and Border Guard Board.
A code envelope with the PIN and PUK codes was given to you with your digital identity card. You cannot use the ID-card (or other digital identity cards) without them. Your certificates, i.e. your electronic…
If your PIN is blocked, you can easily unlock it again with DigiDoc4. To do that, you need your PUK code.
Digidoc4 makes it very easy to change the PIN and PUK codes of your ID-card: choose codes that are easily remembered by you but difficult to be guessed by others!
Have you forgotten your PIN codes or accidentally blocked them? RIA DigiDoc app, also known as the mobile app, allows you to change the PIN codes of your ID-card by connecting your ID-card to your…
To use e-services such as online banking, state portal and be able to confirm actions and transactions and digitally sign documents with your ID-card, you first have to configure your web browsers. Your browser must allow…
An easy step-by-step instruction for configuring Safari browser plug-ins and full information about the necessary web components.
To use the ID-card with Microsoft Edge, you will need the latest ID-software installed and the Microsoft Edge signing plugin (Web eID).
Instructions for configuring Mozilla Firefox for using an ID-card: changing settings and allowing the extensions Web eID Signing and PKCS11 loader.
Step-by-step instructions for configuring Google Chrome extensions – plugins – for use of the ID-card.
The National Information System Authority's document on data protection conditions explains how personal information is used with ID-software (including DigiDoc4 Client, RIA SiVa e-signature validation service, and RIA DigiDoc mobile application): what data will be transmitted, for what purpose…
Visiting id.ee The following data is collected and retained about the visitor upon visiting the website: the Internet Protocol address (IP address) of the computer or computer network used, the site that was visited, the…
Did you discover that your ID-card is lost or stolen? First, consider whether you have used it recently and left it in a slightly different place than usual, for example, on the desk? How you proceed depends on how sure you are of the theft of the card.
A code envelope with the PIN and PUK codes was given to you with your digital identity card. You cannot use the ID-card (or other digital identity cards) without them. Your certificates, i.e. your electronic…
We will explain how the secure connection between an ID-card and the server is established and shed some light on the possibility/impossibility of man-in-the-middle attacks upon the creation of this connection.
Did you encounter problems accessing e-services, such as an online bank or a web page?
If you wish to enter a national e-service, you must first authenticate yourself, i.e. prove that you are who you claim to be. Authentication must be reliable and secure, because no one wants their data…
On a computer with several users, your browser may prompt you to manually enter the right certificate when entering e-services with an ID-card. Instructions for avoiding this problem and removing expired/extra certificates.
Do you use a computer with Mac OS and find that only some e-services are accessible when using your ID-card but others are not?
To decrypt documents using RIA DigiDoc, you need to first save the encrypted files and then make sure that the ID-card is connected to the smart device. Step-by-step instructions for decryption.
Encrypting documents with the RIA DigiDoc app is simple: you don't need an ID-card or a mobile-ID. You only need to know the personal identification numbers (or company registration numbers) of the people to whom you want to give permission to open encrypted files.
Instructions for signing e-mails in Microsoft Outlook.
It is recommended to use the DigiDoc4 client for encrypting documents smaller than 120 MB. If you need to share large files securely, you need to find an alternative solution.
Saving automatic diagnostics files with the help of DigiDoc4 is quick and easy! This is helpful if you wish to contact the ID user support in the case of errors.
You can find answers to all the most frequently asked questions about the electronic use of ID-card and mobile-ID on the id.ee webpage: feel free to use our search function! However, if your problem remains unsolved, please contact the ID Help Centre through the form here. The more precisely you describe your problem and the emergence of the situation, the more personalized assistance we can provide. All answers with easy steps and instructions that could help to resolve your problem will be sent to you in writing!
