ID help

Last updated articles

  • Install ID-software

    Installation of ID-software is very easy! Our website automatically offers you the latest software package compatible with your operating system. Just click on the “download” link and follow the on-screen instructions.

  • ID-card and card reader: checking the functionality of your ID-card reader

    To check the functionality of the ID-card reader, insert your ID-card into the card reader, connect it to the computer and open the DigiDoc4 Client.

  • Using PinPad Card Reader Drivers

    Electronic ID-card use may not be possible, if you use one of the following PinPad (keypad) card readers: • Gemalto CT710 Ezio• OmniKey CardMan 3821 To use the PinPad card reader in Windows, the driver…

Software and installation

Installing ID-software on Chrome OS devices

ChromeOS is an operating system created by Google that is used on Chromebook computers. A Chromebook computer is a web-centric laptop or notebook that differs from a typical Windows or macOS computer in that it…

ID-software versions info (release notes)

ID-software version info (release notes): changes and known issues, supported operating system etc.

Ubuntu: ID-software installation, updating and removal

Ubuntu/Linux instructions for installing, updating and removing ID-software using an automated script.

In the DigiDoc4 Client settings, it is possible to set mobile-ID and Smart-ID service access

Instructions on how to set mobile-ID and Smart-ID service access in the DigiDoc4 Client

The support period (lifecycle) of ID-software versions

ID-software is security software and it is therefore very important to always use only the latest version of the software. ID-software has an automatic update system – it is important that you install any updates or improvements that ID-software tells you about as soon as possible!

Known ID-software defects

With every new ID-software version, we attempt to resolve as many known defects as possible; however, the priority is always to ensure the safety of the user and their data as well as the stability of the software.

Configuring the SiVa validation service in the DigiDoc4 client

When validating PDF and DDOC and CAdES signed documents signed in the DigiDoc4 client, the signed documents are transferred to the SiVa validation service. The SiVa validation service is open source and can be downloaded…

RIA DigiDoc application version information (release notes)

The latest version of the RIA DigiDoc mobile app is always available from the AppStore and Google Play.

Why is it necessary to update the ID-software?

All software needs to be updated occasionally: it doesn’t matter whether it’s a smart phone or a computer, a programme for work or something that simply helps you spend your time. If your computer recommends that you update the ID-software or its components (for example, the DigiDoc4 Client), take it seriously and update the software the first chance you get!

Information on the latest software versions

Component version information for the most recent ID software version: for Windows, macOS, and Linux operating systems.

Encryption and decryption of documents
Encryption and decryption of documents

Document encryption helps to protect the contents of files from unauthorised access: encrypted documents (with the extension .cdoc) can only be opened with the ID-card of a person authorised to do so. The contents of the document will remain protected from everybody else. For instance, encryption is necessary if you forward confidential information via e-mail and wish to maintain the confidentiality of the contents of the files if they should fall into the wrong hands.

DigiDoc4 Client Error Message: The PCSC service, required for using the ID-card, is not working

If DigiDoc4 gives you the error message ‘The SmartCard/PCSC service is not working’, you will have to start the service manually. Instructions are dependant on the operating system you are using.

DigiDoc4 Client message: updating the list of trusted certificates was unsuccessful

What to do when DigiDoc4 says that updating the list of trusted certificates was unsuccessful.

ID-software: generation of diagnostics and log files

The ID user support helps you resolve issues that arise while using the ID-card and mobile-ID. The easiest way to contact us is through the „Contact ID-helpline“ located on the id.ee website – you will then receive…

How to designate a TSA URL in the RIA DigiDoc mobile application?

Instructions on how to designate a TSA URL in the RIA DigiDoc mobile application.

Issues with the ID-card reader

What to do if issues arise with the card reader while using the ID-card?

Operating systems supported by ID-software

The ID-card software works in Windows, MacOS and Linux environments. Each ID-software version is always supported by specific operating system versions.

Windows: ID software installation failed

Instructions for the situation when an "Unspecified error" or "Fatal error" appeared when installing the ID software on a Windows computer.

macOS: installing and uninstalling ID-software

Installing ID-software on a macOS computer: software download links for DigiDoc4 and Web components.

ID-software minidriver Windows Update

For Windows 10 and Windows 11, the minidriver component that is part of the ID-software is automatically installed on your computer the first time you connect the ID-card and the card reader to your computer.

The signing and authentication errors ‘Insert Smart Card’ and ‘No Certificates Available’ and the DigiDoc4 Client error ‘No ID-card found’

If you see the errors ‘Insert Smart Card’ or ‘No Certificates available’ or DigiDoc4 gives you the error message ‘No ID-card found’, you can resolve the situation using the instructions provided here.

ID-software: saving diagnostics files

Saving automatic diagnostics files with the help of DigiDoc4 is quick and easy! This is helpful if you wish to contact the ID user support in the case of errors.

How to create a free App Store account, without inserting payment method, for installing DigiDoc4 Client

Apple iTunes account is required to download different free and paid applications for Apple devices. Starting from ID-software version 3.8 the DigiDoc Client can only be found at Apple App Store. NB! Free account can only…

Your computer settings only allow approved apps to be installed from the Store

Change your PC settings to resolve the error message “Your PC settings only allow you to install approved apps from the Store”.

Your computer settings only allow approved apps to be installed from the Store

Change your PC settings to resolve the error message “Your PC settings only allow you to install approved apps from the Store”.

On MacOS computers, separate web components must be installed to use the ID-card

What to do on macOS computers if DigiDoc4 says that to authenticate e-services and sign documents, you should install a package of web browser components.

In the RIA DigiDoc settings, it is possible to set mobile-ID and Smart-ID service access

Instructions on how to designate mobile-ID and Smart-ID service access in the RIA DigiDoc mobile application.

What to do if...

Errors occurred while using mobile-ID
Errors occurred while using mobile-ID

Using Mobile-ID is easy and convenient - follow the instructions on the screen and everything will go smoothly. However, if you have a problem with using your mobile ID, you can find help in the…

Decrypting encrypted documents with RIA DigiDoc app
Decrypting encrypted documents with RIA DigiDoc app

To decrypt documents using RIA DigiDoc, you need to first save the encrypted files and then make sure that the ID-card is connected to the smart device. Step-by-step instructions for decryption.

Mobile-ID PIN codes
Mobile-ID PIN codes

Mobile-ID PIN codes are issued with your mobile-ID SIM card. You will find the codes under the disposable surface of the SIM card cover. You will receive three codes with the mobile-ID supported SIM card.

Encryption and decryption of documents
Encryption and decryption of documents

Document encryption helps to protect the contents of files from unauthorised access: encrypted documents (with the extension .cdoc) can only be opened with the ID-card of a person authorised to do so. The contents of the document will remain protected from everybody else. For instance, encryption is necessary if you forward confidential information via e-mail and wish to maintain the confidentiality of the contents of the files if they should fall into the wrong hands.

You wish to start using mobile-ID
You wish to start using mobile-ID

Mobile-ID is a modern, convenient, safe and nationally recognised digital identity card that lets you use an online bank quickly and easily, participate in e-elections, manage eesti.ee services and so on. Unlike an ID-card, a mobile-ID does not require a card reader or a computer with special software: mobile phones and an appropriate call card/phone contract are enough.

You wish to start using your ID-card electronically
You wish to start using your ID-card electronically

On this page you will find step-by-step instructions for downloading and setting up the ID software (including the DigiDoc4 client) and web browser software, as well as many other helpful tips.

My PIN is blocked (locked)
My PIN is blocked (locked)

If your PIN code is blocked, you can conveniently unlock it again with DigiDoc4 Client. For this you need your PUK code.

You wish to add a digital signature using DigiDoc4 Client
You wish to add a digital signature using DigiDoc4 Client

Digital signing is very simple. Firstly, you need to decide which tool you want to use for signing: your ID-card, mobile-ID or Smart-ID. If you are using your ID-card, insert it into the card reader, connect the reader to your computer and launch the DigiDoc4 Client.

You wish to locate DigiDoc4 Client ID-software on your computer?
You wish to locate DigiDoc4 Client ID-software on your computer?

Have you installed ID-software on your computer and are now unable to locate the DigiDoc4 program in order to use your ID-card? Instructions for launching DigiDoc4 in Windows, macOS and Linux operation systems.

You wish for a new ID-card
You wish for a new ID-card

The ID-card is a mandatory identity document for all Estonian citizens. You can request one from the Estonian Police and Border Guard Board. ​If you have lost your PIN code and PUK code, you can request a new code envelope without replacing the ID-card.

RIA DigiDoc mobile application
RIA DigiDoc mobile application

RIA DigiDoc is a free mobile app that lets you digitally sign documents with an ID-card, Smart-ID and mobile-ID, verify the validity of digital signatures and open, save and share files via a mobile device.

What to do if an ID-card or other digital document is lost or stolen?
What to do if an ID-card or other digital document is lost or stolen?

Did you discover that your ID-card is lost or stolen? First, consider whether you have used it recently and left it in a slightly different place than usual, for example, on the desk? ​How you proceed depends on how sure you are of the theft of the card.

Failed to log in or sign in e-services with an ID card
Failed to log in or sign in e-services with an ID card

Did you encounter problems accessing e-services, such as an online bank or a web page?

The DigiDoc4 client displays the data of the ID-card previously used in the card reader
The DigiDoc4 client displays the data of the ID-card previously used in the card reader

There might be a situation when the DigiDoc4 Client header displays the data of the ID-card previously used in the reader. This situation can occur if the ID-card in the reader is changed while loading…

PIN codes: applying for a new code envelope
PIN codes: applying for a new code envelope

If you have forgotten your ID-card, digital-ID or other digital document PIN and PUK codes, you can order a new code envelope from the Police and Border Guard Board.

You cannot digitally sign with mobile-ID
You cannot digitally sign with mobile-ID

If you encounter errors when signing with a mobile-ID, read the error message: in most cases, you will receive the information you need to resolve the situation.

Digital signing in RIA DigiDoc mobile application
Digital signing in RIA DigiDoc mobile application

Digitally signing documents with the RIA DigiDoc mobile app is very easy for both mobile-ID and ID-card users. Step-by-step instructions.

Encrypting documents with RIA DigiDoc app
Encrypting documents with RIA DigiDoc app

Encrypting documents with the RIA DigiDoc app is simple: you don't need an ID-card or a mobile-ID. You only need to know the personal identification numbers (or company registration numbers) of the people to whom you want to give permission to open encrypted files.

Encrypting documents with RIA DigiDoc app
Encrypting documents with RIA DigiDoc app

Encrypting documents with the RIA DigiDoc app is simple: you don't need an ID-card or a mobile-ID. You only need to know the personal identification numbers (or company registration numbers) of the people to whom you want to give permission to open encrypted files.

RIA DigiDoc error: Please check your smart device time
RIA DigiDoc error: Please check your smart device time

The below error can be displayed when signing in RIA DigiDoc mobile application. Error will be displayed in the RIA DigiDoc when the smart device time differs from the validity confirmation service time. To fix…

Changing PIN codes of an ID-card in RIA DigiDoc application
Changing PIN codes of an ID-card in RIA DigiDoc application

Have you forgotten your PIN codes or accidentally blocked them? RIA DigiDoc app, also known as the mobile app, allows you to change the PIN codes of your ID-card by connecting your ID-card to your…

You wish to become a Smart-ID user
You wish to become a Smart-ID user

The free Smart-ID app enables you to log in to e-services, confirm transactions and bank transfers and sign documents: its possibilities are almost as vast a those of ID-cards, digital IDs or mobile-IDs.

You wish to obtain a digital ID card
You wish to obtain a digital ID card

A digital identity card, i.e. digital ID, is a digital document that can be used to identify yourself and sign digitally in an electronic environment, just like an ID-card.

Security software

Configuring ESET security software for using an ID-card

Instructions for configuring antivirus ESET so that it does not interfere with ID-card use.

Bitdefender antivirus software interferes with use of e-services

If you have installed Bitdefender antivirus and you’re not able to enter e-services with your ID-card, you’ll need to change Bitdefender settings.

AVG antivirus software interfering with the use of e-services?

Instructions for configuring AVG AntiVirus so that it does not interfere with e-services accessed by ID-card.

Configuring Kaspersky Security antivirus program for using an ID-card

Instructions for configuring Kaspersky Internet Security software so that it would not interfere with entering e-services with ID-card (such as online banking).

Antivirus software interfering with the use of e-services?

Do you have problems entering e-services using your ID card, and do you have a security software or antivirus installed on your computer? The problem may be caused by the settings of these programs. Instructions…

Avast AntiVirus antivirus software interfering with the use of e-services

Instructions for configuring Avast AntiVirus so that it does not interfere with e-services accessed by ID-card.

Adware interfering with entering into e-services in browser

If the DigiDoc4 Client successfully reads the data of the document in the card reader, but it is not possible to enter e-services, the reason for the malfunctions may lie in adware or malware.

Security risk posed by laptops with fingerprint readers: using e-services without entering a PIN

Laptops with fingerprint readers (particularly by Hewlett Packard, i.e. HP) may pose a security risk where e-services – for instance, the Internet Bank – can be accessed and used for confirming activities and transactions without entering ID-card PINs.

Signing

Signing with Lithuanian mobile-ID and verifying signatures in the DigiDoc4 Client

Digital signatures given with Lithuanian mobile-ID can be conveniently verified via DIgiDoc4.

Signing and encryption with a digital seal (crypto-stick)

To use a digital seal and encryption certificate issued on a crypto-stick with DIgiDoc4 Client, you will need: SafeNet Authentication Client installed on your computer in addition to the ID-software.

Saving e-signature confirmation page

Using DigiDoc4 Client, the e-signature confirmation page can be saved and printed. The confirmation page displays data on the signed files and the signers.

Log file generation in DigiDoc4 client and RIA DigiDoc application

With the DigiDoc4 Client and RIA DigiDoc you can generate and save a libdigidocpp library and DigiDoc4 client log file.

You wish to add a digital signature using DigiDoc4 Client
You wish to add a digital signature using DigiDoc4 Client

Digital signing is very simple. Firstly, you need to decide which tool you want to use for signing: your ID-card, mobile-ID or Smart-ID. If you are using your ID-card, insert it into the card reader, connect the reader to your computer and launch the DigiDoc4 Client.

Digital signing with Finnish ID-cards

Did you know that DigiDoc4 allows you to conveniently and rapidly verify digital signatures given with the Finnish ID-card and sign documents using the Finnish ID-card? Or that a signature given with the Finnish ID-card is not at a level equivalent to a digital signature given with the Estonian ID-card?

Digital signing with Latvian and Lithuanian ID-cards

Did you know that DigiDoc4 allows you to validate digital signatures given with the Latvian and Lithuanian ID card as well? And that you can use the Lithuanian and Latvian ID cards for signing?

Use of DigiDoc4 client and RIA DigiDoc mobile application for business purposes

All ID card, digital ID and/or mobile-ID holders have an allotted number of free digital signatures every calendar month. The limit affects signing for personal use and only digital signatures executed through ID-software.

DigiDoc4 Client error: Please check your computer time

Error will be displayed in DigiDoc4 Client when computer time differs from the validity confirmation service time by at least 15 minutes.

DigiDoc4 Client – Error: OCSP responder is not trusted! No certificate for this responder in local certstore!

This error is displayed when the computer does not have the necessary certificates to verify a signature. Usually the solution is to install the latest ID-software that has all the necessary certificates for verifying different…

Is it possible to create a legally valid digital signature with other programs?

Several programs (Microsoft Word, Open Office, Adobe Acrobat, Thunderbird) offer the possibility of digital signing. Unfortunately, if the timestamping service has not been used to sign them, these signatures may not be equal to a…

What do signer role/resolution mean and how to add them to the document?

You can add details to the container about your association with the documents and signature in free text. Adding this information is not mandatory, however your employer or service provider may require it when signing documents…

How does a person, who does not have DigiDoc4 Client, see digital signatures? Where can you check digital signatures?

If you have a card reader and ID-card then you can use Dokobit portal. Besides checking digital signatures, Dokobit portal can also be used to digitally sign documents. DigiDoc4 Client can be used to open documents…

Document has invalid signature

Did you encounter a situation where digital signing of the document worked correctly but the signature became invalid when you sent the signed document to a recipient?

We recommend using an e-seal instead of mass signing with the ID card

We recommend using an e-seal instead of mass signing with the ID card

For administrator

How to designate a TSA URL in the DigiDoc4 Client?

Instructions on how to designate a TSA URL in the DigiDoc4 Client.

Using ID-cards for logging in to Windows (Windows 10, 11 Windows Server 2016 / 2019 / 2022)

Instructions for configuring Windows domain for authentication of users with ID-cards, digital IDs and other digital eID documents

List of URLs contacted internally by the ID-card software

List of addresses contacted internally by the ID-card software.

Administrator’s guide for administration and installation of Open-EID on the basis of version 22.11

The latest version of Open EID software has become installation component-based. A central configuration admin interface has been added, allowing the software configuration settings in the user’s computer to be updated from the State Information System Authority (RIA) servers.

Browser message "Managed by your organization"

When the ID software is installed, the personal identification and signature module (Web eID) is added to the Google Chrome and Microsoft Edge web browsers, which is automatically activated. In this regard, Google Chrome and Microsoft Edge display the notification "Managed by your organization" under the browser settings.

Join DD4J library newsletter!

Digidoc4j library users are welcome to subscribe to our newsletter. Periodically, you will be kept updated on: incidents impacting services and applications that use the dd4j library, upcoming releases for dd4j, seminars and workshops for…

Subscribe to the ID software newsletter!

We invite all ID software users to join the RIA newsletter to stay up to date with the latest news. The newsletter contains information about: incidents affecting the libdigidocpp library, services using Web eID, and…

ID-card generations supported in different versions of the ID-software

During the lifetime of the ID-card, the card’s security elements, design and the chip firmware have all changed.

Manual installation of Trust Service Status Lists of certificates in DigiDoc Client

DigiDoc4 uses Trust Service Status Lists (TSLs) to check the trustworthiness of certificates of BDOC and ASiC-E files both upon signing and signature validation.

DigiDoc container format life cycle

An overview of DigiDoc container formats supported by different versions and components of the ID-sofrware.

Card reader

Useful information about smartcard readers

Chip cards may behave differently depending on the operating system. The following lists the basic requirements of each operating system and tested card readers.

ID-card and card reader: checking the functionality of your ID-card reader

To check the functionality of the ID-card reader, insert your ID-card into the card reader, connect it to the computer and open the DigiDoc4 Client.

Using PinPad Card Reader Drivers

Electronic ID-card use may not be possible, if you use one of the following PinPad (keypad) card readers: • Gemalto CT710 Ezio• OmniKey CardMan 3821 To use the PinPad card reader in Windows, the driver…

Issues with the ID-card reader

What to do if issues arise with the card reader while using the ID-card?

Replacing card reader manufacturer’s driver with standard Windows drivers

When keypad card readers are used, problems in a manufacturer’s driver may interfere with use of the ID-card. To solve the problem, replace them with Microsoft WUDF drivers.

Problem: mini-PC switches off ID-card reader to save power

What to do if the computer switches off the ID card reader to save power?

Internet connection lost on MacBook Air when connecting a card reader to the computer

If your computer is a MacBook Air and you are establishing a hard-wire connection using Apple USB Ethernet Adapter, your internet connection is cut off when you connect the card reader to the computer’s USB.

Security

Data Protection Terms for the ID-software

The Information System Authority's document on data protection conditions explains how personal information is used with ID-software (including DigiDoc4 Client, RIA SiVa e-signature validation service, and RIA DigiDoc mobile application): what data will be transmitted, for what purpose and…

The Privacy Policy of id.ee

Visiting id.ee The following data is collected and retained about the visitor upon visiting the website: The IP addresses are associated with any information which would enable the identification of the user. We collect data…

MyID portal

The MyID portal provides information on Mobile-ID, ID-card, Digi-ID, and Smart-ID accounts, certificates, and transactions issued by SK ID Solutions.

PIN and PUK codes: Security recommendations

A code envelope with the PIN and PUK codes was given to you with your digital identity card. You cannot use the ID-card (or other digital identity cards) without them. Your certificates, i.e. your electronic…

What to do if an ID-card or other digital document is lost or stolen?
What to do if an ID-card or other digital document is lost or stolen?

Did you discover that your ID-card is lost or stolen? First, consider whether you have used it recently and left it in a slightly different place than usual, for example, on the desk? ​How you proceed depends on how sure you are of the theft of the card.

How is a secure connection between an ID-card and the server established?

We will explain how the secure connection between an ID-card and the server is established and shed some light on the possibility/impossibility of man-in-the-middle attacks upon the creation of this connection.

PIN codes

My PIN is blocked (locked)
My PIN is blocked (locked)

If your PIN code is blocked, you can conveniently unlock it again with DigiDoc4 Client. For this you need your PUK code.

PIN and PUK codes: Security recommendations

A code envelope with the PIN and PUK codes was given to you with your digital identity card. You cannot use the ID-card (or other digital identity cards) without them. Your certificates, i.e. your electronic…

Changing PIN codes and PUK code

Digidoc4 makes it very easy to change the PIN and PUK codes of your ID-card: choose codes that are easily remembered by you but difficult to be guessed by others!

PIN codes: applying for a new code envelope
PIN codes: applying for a new code envelope

If you have forgotten your ID-card, digital-ID or other digital document PIN and PUK codes, you can order a new code envelope from the Police and Border Guard Board.

Changing PIN codes of an ID-card in RIA DigiDoc application
Changing PIN codes of an ID-card in RIA DigiDoc application

Have you forgotten your PIN codes or accidentally blocked them? RIA DigiDoc app, also known as the mobile app, allows you to change the PIN codes of your ID-card by connecting your ID-card to your…

Browsers

Configuring browsers for using ID-card

To use e-services such as online banking, state portal and be able to confirm actions and transactions and digitally sign documents with your ID-card, you first have to configure your web browsers. Your browser must allow…

Configuring Safari for using ID-card

An easy step-by-step instruction for configuring Safari browser plug-ins and full information about the necessary web components.

Configuring Mozilla Firefox for using an ID-card

Instructions for configuring Mozilla Firefox for using an ID-card: changing settings and allowing the extensions Web eID Signing and PKCS11 loader.

Configuring Microsoft Edge for using the ID-card

To use the ID-card with Microsoft Edge, you will need the latest ID-software installed and the Microsoft Edge signing plugin (Web eID).

Configuring Google Chrome for using the ID-card

Step-by-step instructions for configuring Google Chrome extensions – plugins – for use of the ID-card.

Authentication

Failed to log in or sign in e-services with an ID card
Failed to log in or sign in e-services with an ID card

Did you encounter problems accessing e-services, such as an online bank or a web page?

Authentication in e-services

If you wish to enter a national e-service, you must first authenticate yourself, i.e. prove that you are who you claim to be. Authentication must be reliable and secure, because no one wants their data…

Getting rid of excess certificates

On a computer with several users, your browser may prompt you to manually enter the right certificate when entering e-services with an ID-card. Instructions for avoiding this problem and removing expired/extra certificates.

Only some e-services in macOS are accessible

Do you use a computer with Mac OS and find that only some e-services are accessible when using your ID-card but others are not?​

Encryption

Decrypting encrypted documents with RIA DigiDoc app
Decrypting encrypted documents with RIA DigiDoc app

To decrypt documents using RIA DigiDoc, you need to first save the encrypted files and then make sure that the ID-card is connected to the smart device. Step-by-step instructions for decryption.

Encryption and decryption of documents
Encryption and decryption of documents

Document encryption helps to protect the contents of files from unauthorised access: encrypted documents (with the extension .cdoc) can only be opened with the ID-card of a person authorised to do so. The contents of the document will remain protected from everybody else. For instance, encryption is necessary if you forward confidential information via e-mail and wish to maintain the confidentiality of the contents of the files if they should fall into the wrong hands.

Encrypting documents with RIA DigiDoc app
Encrypting documents with RIA DigiDoc app

Encrypting documents with the RIA DigiDoc app is simple: you don't need an ID-card or a mobile-ID. You only need to know the personal identification numbers (or company registration numbers) of the people to whom you want to give permission to open encrypted files.

Encrypting large (120+ MB) files

It is recommended to use the DigiDoc4 client for encrypting documents smaller than 120 MB. If you need to share large files securely, you need to find an alternative solution.

Contact

ID-software: saving diagnostics files

Saving automatic diagnostics files with the help of DigiDoc4 is quick and easy! This is helpful if you wish to contact the ID user support in the case of errors.

Notify us of the problem

You can find answers to all the most frequently asked questions about the electronic use of ID-card and mobile-ID on the id.ee webpage: feel free to use our search function! However, if your problem remains unsolved, please contact the ID Help Centre through the form here. The more precisely you describe your problem and the emergence of the situation, the more personalized assistance we can provide. All answers with easy steps and instructions that could help to resolve your problem will be sent to you in writing!