Installation of ID-software is very easy! Our website automatically offers you the latest software package compatible with your operating system. Just click on the “download” link and follow the on-screen instructions.
Digitally signing documents with the RIA DigiDoc mobile app is very easy for both mobile-ID and ID-card users. Step-by-step instructions.
If you have a card reader and ID-card then you can use Dokobit portal. Besides checking digital signatures, Dokobit portal can also be used to digitally sign documents. DigiDoc4 can be used to open documents and…
You can add details to the container about your association with the documents and signature in free text. Adding this information is not mandatory, however your employer or service provider may require it when signing documents…
This error is displayed when the computer does not have the necessary certificates to verify a signature. Usually the solution is to install the latest ID-software that has all the necessary certificates for verifying different…
All ID card, digital ID and/or mobile-ID holders have an allotted number of free digital signatures every calendar month. The limit affects signing for personal use and only digital signatures executed through ID-software.
To use a digital seal and encryption certificate issued on a crypto-stick with DIgiDoc4, you will need: SafeNet Authentication Client installed on your computer in addition to the ID-software.
Digital signing is very simple. Firstly, you need to decide which tool you want to use for signing: your ID-card, mobile-ID or Smart-ID. If you are using your ID-card, insert it into the card reader, connect the reader to your computer and launch the DigiDoc4 Client.
Did you know that with the DigiDoc4 application, in addition to validating electronic signatures, you can also sign files with foreign ID-cards?
The error occurs both in the DigiDoc4 client and in RIA DigiDoc when the time of the device used for signing differs from the time of the validity confirmation. Below you will find instructions on…
The access certificate give you access to the SK ID Solutions AS (SK) validity confirmation service. The validity confirmation service adds an electronic notation automatically to the digital signatures, defining the time at which the signature was given and…
Using DigiDoc4, the e-signature confirmation page can be saved and printed. The confirmation page displays data on the signed files and the signers.
Several programs (Microsoft Word, Open Office, Adobe Acrobat, Thunderbird) offer the possibility of digital signing. Unfortunately, if the timestamping service has not been used to sign them, these signatures may not be equal to a…
Did you encounter a situation where digital signing of the document worked correctly but the signature became invalid when you sent the signed document to a recipient?
We recommend using an e-seal instead of mass signing with the ID card
The ID-card software works in Windows, MacOS and Linux environments. Each ID-software version is always supported by specific operating system versions.
ID-software version info (release notes): changes and known issues, supported operating system etc.
The ID user support helps you resolve issues that arise while using the ID-card and mobile-ID. The easiest way to contact us is through the „Contact ID-helpline“ located on the id.ee website – you will then receive…
What to do when DigiDoc4 says that updating the list of trusted certificates was unsuccessful.
Have you installed ID-software on your computer and are now unable to locate the DigiDoc4 program in order to use your ID-card? Instructions for launching DigiDoc4 in Windows, macOS and Linux operation systems.
There might be a situation when the header in the DigiDoc4 application displays the data of the ID-card previously used in the reader. This situation can occur if the ID-card in the reader is changed…
RIA DigiDoc is a free mobile app that lets you digitally sign documents with an ID-card, Smart-ID and mobile-ID, verify the validity of digital signatures and open, save and share files via a mobile device.
ID-software is security software and it is therefore very important to always use only the latest version of the software. ID-software has an automatic update system – it is important that you install any updates or improvements that ID-software tells you about as soon as possible!
With every new ID-software version, we attempt to resolve as many known defects as possible; however, the priority is always to ensure the safety of the user and their data as well as the stability of the software.
The latest version of the RIA DigiDoc mobile app is always available from the AppStore and Google Play.
All software needs to be updated occasionally: it doesn’t matter whether it’s a smart phone or a computer, a programme for work or something that simply helps you spend your time. If your computer recommends that you update the ID-software or its components (for example, the DigiDoc4 Client), take it seriously and update the software the first chance you get!
Component version information for the most recent ID software version: for Windows, macOS, and Linux operating systems.
Apple iTunes account is required to download different free and paid applications for Apple devices. Starting from ID-software version 3.8 the DigiDoc4 can only be found at Apple App Store. NB! Free account can only be…
ChromeOS is an operating system created by Google that is used on Chromebook computers. A Chromebook computer is a web-centric laptop or notebook that differs from a typical Windows or macOS computer in that it…
Change your PC settings to resolve the error message “Your PC settings only allow you to install approved apps from the Store”.
Ubuntu/Linux instructions for installing, updating and removing ID-software using an automated script.
Instructions for the situation when an "Unspecified error" or "Fatal error" appeared when installing the ID software on a Windows computer.
Installing ID-software on a macOS computer: software download links for DigiDoc4 and Web components.
What to do on macOS computers if DigiDoc4 says that to authenticate e-services and sign documents, you should install a package of web browser components.
DigiDoc4 uses Trust Service Status Lists (TSLs) to check the trustworthiness of certificates of BDOC and ASiC-E files both upon signing and signature validation.
The latest version of Open EID software has become installation component-based. A central configuration admin interface has been added, allowing the software configuration settings in the user’s computer to be updated from the State Information System Authority (RIA) servers.
TSA, or time stamp service, is a solution that proves that certain data existed at a given point in time. When installing the software, access to the Time-Stamping service is automatically set up through the…
RPUUID or RelyingPartyUUID is a paid access service managed by SK ID Solutions AS. Additional access parameters RelyingPartyUUID or RPUUID and RelyingPartyName or service name are available in the SK e-service after signing the contract.…
We invite all ID-software and Digidoc4j library users to join the RIA newsletter to stay up to date with the latest news.
List of addresses contacted internally by the ID-card software.
When validating PDF and DDOC and CAdES signed documents signed in the DigiDoc4, the signed documents are transferred to the SiVa validation service. The SiVa validation service is open source and can be downloaded and…
Instructions for configuring Windows domain for authentication of users with ID-cards, digital IDs and other digital eID documents
During the lifetime of the ID-card, the card’s security elements, design and the chip firmware have all changed.
If your PIN code is blocked, you can conveniently unlock it again with the DigiDoc4 application. For this you need your PUK code.
A code envelope with the PIN and PUK codes was given to you with your digital identity card. You cannot use the ID-card (or other digital identity cards) without them. Your certificates, i.e. your electronic…
We recommend that you replace the automatically issued PIN and PUK codes of your ID-card immediately: you will better remember the codes you choose yourself. It is also a good idea to occasionally update PIN…
If you have forgotten your ID-card, digital-ID or other digital document PIN and PUK codes, you can order a new code envelope from the Police and Border Guard Board.
Mobile-ID PIN codes are issued with your mobile-ID SIM card. You will find the codes under the disposable surface of the SIM card cover. You will receive three codes with the mobile-ID supported SIM card.
Chip cards may behave differently depending on the operating system. The following lists the basic requirements of each operating system and tested card readers.
To check the functionality of the ID-card reader, insert your ID-card into the card reader, connect it to the computer and open the DigiDoc4.
What to do if issues arise with the card reader while using the ID-card?
If your computer is a MacBook Air and you are establishing a hard-wire connection using Apple USB Ethernet Adapter, your internet connection is cut off when you connect the card reader to the computer’s USB.
The Information System Authority's document on data protection conditions explains how personal information is used with ID-software (including DigiDoc4 application, RIA SiVa e-signature validation service, and RIA DigiDoc mobile application): what data will be transmitted, for what purpose and…
Visiting id.ee The following data is collected and retained about the visitor upon visiting the website: The IP addresses are associated with any information which would enable the identification of the user. We collect data…
The MyID portal provides information on Mobile-ID, ID-card, Digi-ID, and Smart-ID accounts, certificates, and transactions issued by SK ID Solutions.
Did you discover that your ID-card is lost or stolen? First, consider whether you have used it recently and left it in a slightly different place than usual, for example, on the desk? How you proceed depends on how sure you are of the theft of the card.
It is recommended to use the DigiDoc4 client for encrypting documents smaller than 120 MB. If you need to share large files securely, you need to find an alternative solution.
Encrypting files helps protect file contents from prying eyes: encrypted files (with the extension .cdoc) can only be opened with their ID-card by those authorized to do. For everyone else, the content of the document…
Document encryption helps to protect the contents of files from unauthorised access: encrypted documents (with the extension .cdoc) can only be opened with the ID-card of a person authorised to do so. The contents of the document will remain protected from everybody else. For instance, encryption is necessary if you forward confidential information via e-mail and wish to maintain the confidentiality of the contents of the files if they should fall into the wrong hands.
If the DigiDoc4 software successfully reads the data of the document in the card reader, but it is not possible to enter e-services, the reason for the malfunctions may lie in adware or malware.
Have you installed any antivirus programs and are not able to enter e-services with your ID-card? The problem may be due to the software settings – follow the instructions below to resolve the problem. This didn’t resolve my…
Laptops with fingerprint readers (particularly by Hewlett Packard, i.e. HP) may pose a security risk where e-services – for instance, the Internet Bank – can be accessed and used for confirming activities and transactions without entering ID-card PINs.
If you wish to enter a national e-service, you must first authenticate yourself, i.e. prove that you are who you claim to be. Authentication must be reliable and secure, because no one wants their data…
Did you encounter problems accessing e-services, such as an online bank or a web page?
To use e-services such as online banking, state portal and be able to confirm actions and transactions and digitally sign documents with your ID-card, you first have to configure your web browsers. Your browser must allow…
When the ID software is installed, the personal identification and signature module (Web eID) is added to the Google Chrome and Microsoft Edge web browsers, which is automatically activated. In this regard, Google Chrome and Microsoft Edge display the notification "Managed by your organization" under the browser settings.
The ID user support helps you resolve issues that arise while using the ID-card and mobile-ID. The easiest way to contact us is through the „Contact ID-helpline“ located on the id.ee website – you will then receive…
You can find answers to all the most frequently asked questions about the electronic use of ID-card and mobile-ID on the id.ee webpage: feel free to use our search function! However, if your problem remains unsolved, please contact the ID Help Centre through the form here. The more precisely you describe your problem and the emergence of the situation, the more personalized assistance we can provide. All answers with easy steps and instructions that could help to resolve your problem will be sent to you in writing!
