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  • Smart-ID customer support
    Smart-ID · 26.06.2020

    If you have any problems or questions, you will find a solution from the Smart-ID website www.smart-id.com

  • Certificate Policy for identity card, digital identity card, residence permit card and diplomatic identity card
    ID-card · 04.06.2025

    Certification policy for ID-1 documents.

  • Due to scheduled maintenance, the use of ID-cards, mobile-ID, and Smart-ID in e-services will be briefly unavailable
    e-Estonia · 24.07.2020

    SK ID Solutions, the partner of the Estonian state in certification and time-stamping services, will be carrying out scheduled maintenance in its information system from 11 p.m. on 28 May to 5 a.m. on 29…

  • How to create a free App Store account, without inserting payment method, for installing DigiDoc4
    ID help · 27.09.2024

    Apple iTunes account is required to download different free and paid applications for Apple devices. Starting from ID-software version 3.8 the DigiDoc4 can only be found at Apple App Store. NB! Free account can only be…

  • ID-software versions info (release notes)
    ID help · 07.10.2024

    ID-software version info (release notes): changes and known issues, supported operating system etc.

  • Where can you travel with an ID-card?
    ID-card · 23.04.2021

    Estonian citizens can use their ID-card to enter other European Union (EU) and European Economic Area (EEA) member states without a passport.

  • How does a person, who does not have DigiDoc4, see digital signatures? Where can you check digital signatures?
    ID help · 01.10.2024

    If you have a card reader and ID-card then you can use Dokobit portal. Besides checking digital signatures, Dokobit portal can also be used to digitally sign documents. DigiDoc4 can be used to open documents and…

  • What do signer role/resolution mean and how to add them to the document?
    ID help · 27.01.2025

    You can add details to the container about your association with the documents and signature in free text. Adding this information is not mandatory, however your employer or service provider may require it when signing documents…

  • Firefox updated its security policy for web plugins
    e-Estonia · 20.03.2020

    Last week, Firefox released a new version (version 74), changing the security policy of web plugins. This change affects the web plugins that come with the ID-card software, which are necessary for authenticating and digitally…

  • Is it possible to create a legally valid digital signature with other programs?
    ID help · e-Estonia · 23.04.2021

    Several programs (Microsoft Word, Open Office, Adobe Acrobat, Thunderbird) offer the possibility of digital signing. Unfortunately, if the timestamping service has not been used to sign them, these signatures may not be equal to a…

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Contact ID-helpline Contact ID-helpline
Contact ID-helpline Contact ID-helpline
Suspension of ID-card certificates issued until 14.11.2025 SK ID Solutions (24/7)
+372 677 3377
Revocation of ID card certificates issued from 17.11.2025, Estonian Police and Border Guard Board
Estonian Police and Border Guard Board self-service
Applying an ID card and PIN envelopes, Estonian Police and Border Guard Board
www.politsei.ee
Smart-ID Customer Support, SK ID Solutions (24/7)
+372 715 1606
www.smart-id.com
ID-software user support, Information System Authority (8.30 am – 5 pm on working days)
+372 666 8888
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