• You cannot digitally sign with mobile-ID
    ID help · 19.01.2023

    If you encounter errors when signing with a mobile-ID, read the error message: in most cases, you will receive the information you need to resolve the situation.

  • Errors occurred while using mobile-ID
    ID help · 18.01.2023

    Using Mobile-ID is easy and convenient – follow the instructions on the screen and everything will go smoothly. However, if you have a problem with using your mobile ID, you can find help in the…

  • Operating systems supported by ID-software
    ID help · 17.01.2023

    The ID-card software works in Windows, MacOS and Linux environments. Each ID-software version is always supported by specific operating system versions.

  • Authentication in e-services
    ID help · 09.01.2023

    If you wish to enter a national e-service, you must first authenticate yourself, i.e. prove that you are who you claim to be. Authentication must be reliable and secure, because no one wants their data…

  • You wish for a new ID-card
    ID help · 05.01.2023

    The ID-card is a mandatory identity document for all Estonian citizens. You can request one from the Estonian Police and Border Guard Board.
    ​If you have lost your PIN code and PUK code, you can request a new code envelope without replacing the ID-card.

  • You wish for a new ID-card
    ID-card · 05.01.2023

    The ID-card is a mandatory identity document for all Estonian citizens. You can request one from the Estonian Police and Border Guard Board.
    ​If you have lost your PIN code and PUK code, you can request a new code envelope without replacing the ID-card.

  • Browser message “Managed by your organization”
    ID help · 05.01.2023

    When the ID software is installed, the personal identification and signature module (Web eID) is added to the Google Chrome and Microsoft Edge web browsers, which is automatically activated. In this regard, Google Chrome and Microsoft Edge display the notification “Managed by your organization” under the browser settings.

  • Windows: ID software installation failed
    ID help · ID help · 03.01.2023

    Instructions for the situation when an “Unspecified error” or “Fatal error” appeared when installing the ID software on a Windows computer.

  • DigiDoc libraries – C++ library – libdigidocpp
    For developer · 30.12.2022

    ​As of ID-software version 3.8, an additional multi-platform libdigidocpp library was added to the libraries designed for developers and integrators.

  • Administrator’s guide for administration and installation of Open-EID on the basis of version 22.11
    ID help · 29.12.2022

    The latest version of Open EID software has become installation component-based. A central configuration admin interface has been added, allowing the software configuration settings in the user’s computer to be updated from the State Information System Authority (RIA) servers.