The ID user support helps you resolve issues that arise while using the ID-card and mobile-ID. The easiest way to contact us is through the „Contact ID-helpline“ located on the id.ee website – you will then receive…

Did you know that with the DigiDoc4 application, in addition to validating electronic signatures, you can also sign files with foreign ID-cards?

We recommend memorizing the PIN and PUK codes that were automatically issued with your ID-card. For ID-cards issued after 17. November 2025, the PIN2 code must be changed in DigiDoc4 application before the first digital…

Encrypting files helps protect file contents from prying eyes: encrypted files (with the extension .cdoc) can only be opened with their ID-card by those authorized to do. For everyone else, the content of the document…

TSA, or time stamp service, is a solution that proves that certain data existed at a given point in time. When installing the software, access to the Time-Stamping service is automatically set up through the…

The error occurs both in the DigiDoc4 and RIA DigiDoc application when the time of the device used for signing differs from the time of the validity confirmation. Below you will find instructions on how…

The access certificate give you access to the SK ID Solutions AS (SK) validity confirmation service. The validity confirmation service adds an electronic notation automatically to the digital signatures, defining the time at which the signature was given and…

Have you installed any antivirus programs and are not able to enter e-services with your ID-card? The problem may be due to the software settings – follow the instructions below to resolve the problem. This didn’t resolve my…

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Muudatuse tulemusena võtame kasutusele uue TLS sertifikaadi. Seoses sr.riik.ee serveri TLS sertifikaadi uuendamisega ei kaasne teenuse töös katkestusi. Alates DigiDoc4j 5.0.0 versioonist on vaikimisi kasutusel Java usaldushoidla, kus sr.riik.ee TLS sertifikaadi juursertifikaat on usaldatud. Kui DigiDoc4j integraatoril on…