Have you installed any antivirus programs and are not able to enter e-services with your ID-card? The problem may be due to the software settings – follow the instructions below to resolve the problem.
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Is DigiDoc4 application reading your ID-card data correctly but it isn’t possible to enter e-services via browser?
If you have Bitdefender antivirus software (e.g. Bitdefender Total Security or Bitdefender Antivirus Plus), the reason may be the antivirus settings. Follow the instructions and the security software settings can be changed to remove the problem.
Step 1: open Bitdefender software
You can find it in Programs or Applications - in general, the program has an icon that looks like a B (on a red background).
Step 2: open Protection
Click Protection in the left vertical menu.
Step 3: look for the option “Online threat prevention”
Open Online threat prevention from Protection Features and click on Settings (the gear icon).
Step 4: read the instructions!
Read these instructions carefully and then, before you enable/disable “encrypted webscan”, close all browser windows Bookmark this article in your browser so you can find it again quickly.
Read the instruction, leave Bitdefender open but close all browser windows. After closing browser windows, turn off Encrypted webscan in Bitdefender’s Online Threat Prevention settings window:
Step 5: restart your computer
Restart your computer and try to enter e-services with your ID-card. If it still doesn’t work, repeat the process: turn on “encrypt webscan“, close Bitdefender, open online threat prevention again and then turn off encrypt webscan once again.
Read the instructions carefully and check that all browser windows were indeed closed before enabling/disabling the “encrypt webscan“ option.
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Are you experiencing any problems using DigiDoc4 or can't confirm payments with ID-card PIN2 and have ESET INTERNET SECURITY software installed which uses "Banking & Payment protection" ?
This software opens bank webpages in a separate browser with all extensions disabled. The use of the ID card may be prevented by the settings of the anti-virus program - follow the instructions below and the errors with the use of the ID card should disappear!
Step 1: open ESET INTERNET SECURITY software
You’ll find the ESET security software (or ESET SECURITY) in your computer’s list of programs (Applications or Programs). Click on the program name or icon to open it.
Step 2: open settings
The easiest way is to open ESET settings with a shortcut key – F5. You can also find “Advanced setup“ in the menu.
Step 3: look for the option “Banking & Payment protection“
In the settings window, look for the option BASIC and check whether you see such a setting by “Enable Banking and Payment protection“. If necessary, click the dropdown menu/field by this row and change the settings so that they match the example:
Step 4: confirm changes
Once the settings match the screenshot, click OK.
The antivirus software will now no longer interfere with the use of the ID-card.
Additional information can be read on the ESET website.
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Are you experiencing any problems using DigiDoc4 or entering e-services using the ID card, and have ESET security software installed (e.g. ESET Smart Security or ESET NOD32 Antivirus)? Antivirus program settings may interfere with the use of ID-card – follow the instructions below and the problems should be resolved!
Step 1: open ESET security software
You’ll find the ESET security software (e.g. ESET Smart Security or ESET NOD32 Antivirus) in your computer’s list of programs (Applications or Programs). Click on the program name or icon to open it.
Step 2: open settings
The easiest way is to open ESET settings with a shortcut key – F5. You can also find “Advanced setup“ in the menu.
Step 3: look for the option “Web protocols“
In the settings window, look for the option WEB PROTOCOLS and check whether you see such a setting by “Enable HTTPS checking“. If necessary, click the dropdown menu/field by this row and change the settings so that they match the example:
Step 4: confirm changes
Once the settings match the screenshot, click OK.
The antivirus software will now no longer interfere with the use of the ID-card.
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Have you installed AVG antivirus software and you’re not able to enter e-services with your ID-card? The problem may be due to the antivirus program settings - read the instructions below to resolve the problem.
Windows
Step 1: open AVG AntiVirus software
You can find it in Programs or Applications. Double-click on AVG AntiVirus to open it (multicoloured square). Then select Menu and Settings.
Step 2: look for the option “Basic Protection”
Open Basic protection in the left menu and click on WebShield.
Step 3: Read these full instructions carefully
Now read and remember these instructions – the most important thing is that all internet browsers have to be closed before continuing.
Bookmark this article in your browser so you can find it again quickly.
It is important to find the right place in the AVG AntiVirus settings; remember these instructions and first close all browsers before beginning.
- Once you have opened WebShield, remove the checkmark from “Enable HTTPS scanning” and “Enable QUIC/HTTP3 scanning”.
- Then close AVG by pressing the Close button in the corner of the screen.
- Restart your computer.
Sample view of the correct settings:
Ready?
Close this browser window and go for it.If everything was done correctly, the ID-card should work after restarting the computer. Please make sure to restart the computer with the ID-card already connected to the computer.
macOS
Step 1:
The easiest way to find a program is to enter the AVG name in the magnifying glass in the upper right corner. Double-click the AVG AntiVirus icon (green square with white shield) to open the software.
Step 2: Temporarily turn off
After AVG AntiVirus software window has opened, click the Web & Email option (globe icon). The following is the Web Shield setting, which should be temporarily disabled by signing with an administrator password.
If all operations have been performed correctly, the use of the ID-card should work as expected.
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Have you installed Avast antivirus software and you’re not able to enter e-services with your ID-card? The problem may be caused by antivirus program settings. For example, the “Enable HTTPS scanning” option may be activated. Follow the instructions below to resolve the problem.
Configuring Avast AntiVirus on Windows computers
Step 1: Open AVAST security software
You will find the AVAST security software in the list of programs on your computer (Programs or Applications), and you should see the antivirus program icon in the lower right corner of the screen. Click on it!
Step 2: Open Settings
Once you have opened the AVAST security software, find the Menu option, and navigate to Settings – you will find it at the top of the screen next to the icon with three dashes.
Step 3: Open Protection
On the left submenu, click on the Protection tab, then find Core Shields and Configure Shield Settings on the Web Shield option next to it.
Step 4: adjust the settings
Uncheck “Enable HTTPS scanning” and “Enable QUIC/HTTP3 scanning”, then click OK.
Now you should be able to access e-services with your ID-card.
Configuring Avast AntiVirus on macOS computers
Step 1: open AVAST security software
You can find AVAST security software from the list of programs on your computer (‘Programs’ or ‘Applications’). You should also be able to see it in the upper right corner next to the WiFi marking on macOS computers. Double click on the AVAST logo or select ‘Open Avast’ from the drop-down menu in order to launch the software.
Step 2: open ‘Preferences’
Once you have opened AVAST Security settings, locate the option ‘Preferences’ from the vertical menu on the left and click on it.
Step 3: locate ‘Web shield’
This opens a window. Press the ‘Settings’ button next to ‘Web shield’.
Step 4: adjust the settings
Uncheck the ‘Scan secured connections’ box and click on the ‘Done’ button.
You should now be able to successfully use your ID-card.
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Have you installed Kaspersky antivirus programs and you’re not able to enter e-services with your ID-card? The problem may be due to the Kaspersky settings – read the instructions below to resolve the problem.
If you have installed Kaspersky antivirus and you’re not able to enter e-services with your ID-card (such as online banking), make sure that the "Always scan encrypted connections" or "Scan encrypted connections upon request from protection components" option is not enabled.
Step 1: open Kaspersky antivirus software
You can find it in Programs or Applications. Double-click the Kaspersky Internet Security icon to open it.
Step 2: open Settings
After opening the program, click the gear icon (Settings) in the lower-left corner.
Step 3: look for the right settings and adjust.
Click on "Network settings".
Make sure that the option "Do not scan encrypted connections" is activated by “Encrypted connections scanning”. If some other option is selected, make the corresponding change and "Save" and close Kaspersky using the X button on the right margin.
Now it should be possible to enter e-services using the ID-card.
If there is no such option: “Network settings – do not scan encrypted connections”
If this option is not available in the application settings, you are probably using another application from Kaspersky. For example, instead of "Kaspersky Endpoint Security for Windows" or "Kaspersky Internet Security", you are using the usual "Kaspersky Antivirus" software.
In this case, we recommend temporarily disabling or turning off this program. If you encounter any difficulties in configuring it, please contact the support of the manufacturer of this software by visiting https://support.kaspersky.com/.
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Disabling the HTTPS security scan is necessary because security software (i.e. antivirus) creates its own certification service (CA) if the security scan is enabled and hides the server’s SSL in the certification service. As a result, the authentication of the SSL client will no longer reach the web browser. Unfortunately, the cause of the error lies in the antivirus architecture, which cannot be changed by the software developer.
In order to use ID-cards in computers with security software, you need to adjust the security software settings.
This didn’t resolve my problem
If the problem wasn’t solved, restart your computer and try again. Also, check whether the same problem occurs with other browsers. If necessary, update your ID-software and browser settings. And don’t hesitate to contact ID-helpline.
