Configuring browsers for using ID-card

To use e-services such as online banking, state portal and be able to confirm actions and transactions and digitally sign documents with your ID-card, you first have to configure your web browsers. Your browser must allow use of the ID-card certificates.

If you experience any problems with using ID-card on the web, check your browser settings. Our step-by-step instructions will make the browser configuration go quickly and easily!

  • Configuring browsers: Mozilla Firefox

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    Step 1: open Add-ons

    You can do this by clicking on the icon with three lines on the right edge of Mozilla Firefox and selecting “Add-ons and Themes” from the menu.

    Step 2: Open add-on solution manager in Mozilla Firefox

    There is an option called Extensions, which is marked with a puzzle piece icon in the left-hand menu of the add-ons manager. Click on it and scroll down to the extensions PKCS11 loader and Token Signing, which are marked with the ID icon.

    Step 3: Enable the use of extensions

    Check that PCS11 loader and Token Signing are not disabled. If necessary, you can enable the extensions by clicking on the slide button on the right side.

    If extensions were enabled, you can try disabling extensions, restarting the browser and enabling them again.

    Step 4: Check in the browser that the ID-card works

    After enabling the use of Token Signing and PCS11 loader, restart your web browser: everything should work!

    However, if you’re still having problems when using the ID-card in Firefox, open the browser settings again – this time, disable PCS11 loader and Token Signing first, restart the browser, enable the extensions again and then restart your computer in such a manner that the ID-card reader is constantly connected to the computer and the ID-card is in the reader. After restarting your computer, open DigiDoc4 as the first programme and check that the card details are read correctly. Then try using the ID-card in the Firefox browser again.

    Video instruction for configuring Mozilla Firefox

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  • Configuring browsers: Google Chrome

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    Step 1: Open Extensions

    Click on the icon with three dots on the right-hand side of Google Chrome and select More tools Extensions.

    Step 2: Enable the Token signing plugin.

    A new window with extensions opens, find the plugin called Token signing and make sure that it is Enabled. This plugin is enabled by default and you cannot change it yourself!

    • If this plugin exists but its status is something other than Enabled (e.g. Disabled), contact ID-help.

    Step 3: Check whether using the ID-card is now possible.

    Do the following to ensure that the change takes effect: close Google Chrome (all windows if you had several open), open it again and try to sign the same transaction you failed to sign before.


    Due to an error in the Google Chrome browser, the plugin may be present but the status will be “Disabled”. In this case, open the Token signing in the Chrome Web Store and re-enable it by clicking the “Enable” button. If this plugin exists but the status is something else, please contact ID Help.

    Video instruction for configuration of Google Chrome

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  • Configuring browsers: Safari

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    NB! You can save and install the newest ID-software and the required web components from the Install ID-software website.

    Step 1: open Extensions in Safari

    Open the Safari menu in the Safari web browser and select Safari Extensions.

    inc-abi-browserid-seadistamine-pluginad-safari-1

    NB! In older versions of Safari, you can find this plugin under Preferences ? Websites. If this is also the case in your web browser, you should definitely update it – even if token signing can be permitted and the ID-card starts working.

    Step 2: open the Extensions tab

    This opens the extensions window – find the Extensions menu link with the puzzle icon in the upper menu and click on it. Then check that Token Signing (link with the iD icon) in the left-hand menu is ticked.

    inc-abi-browserid-seadistamine-pluginad-safari-2

    Step 3: check that everything is working

    After you have permitted the Token Signing plugin, you should be able to use your ID-card with Safari. If necessary, restart your computer and try again.

    However, if the ID-card still doesn’t work, check that DigiDoc4 reads your data correctly – maybe the problem lies in the card or the card reader. You can always use another web browser as well (e.g. Firefox) or contact ID-help.

    Video instruction for installation of Safari plugins

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  • Configuring browsers: Internet Explorer

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    In order to use your ID-card in Internet Explorer, you need:

    • The newest ID-software, which you can download from id.ee.
    • The software required for the Internet Explorer browser, which is installed on your computer with automatic Windows updates: if you have enabled automatic updates, you don’t have to install anything yourself!

    However, if you still run into problems when logging in to e-services or signing with your ID-card via Internet Explorer, you should check the settings of your web browser.

    Step 1: Open settings.

    In order to do this, click on the gear icon in the upper right corner of the Internet Explorer window. Select Manage add-ons.

    Step 2: Open Toolbars and Extensions.

    Find Toolbars and Extensions in the left menu of the window that opened and select IE Token Signing plugin on the right.

    Step 3: Make sure that the plugin is enabled.

    Check that the IE Token Signing plugin is enabled or allowed. If you see that the status is disabled or not allowed, change it by clicking on Enable.

    Step 4: Check that your ID-card is now working

    Check whether Internet Explorer now allows you to log in to e-services, such as an online bank, and perform/sign/confirm transactions and operations with your ID-card.

    If you still have problems when using your ID-card, but DigiDoc4 reads the data of your ID-card correctly, reset Internet Explorer to the default settings and restart the computer.

    Resetting the Internet Explorer web browser to the default settings:

    • Click on the gear icon in the upper left corner and select Internet options.
    • Click on Advanced in the window that opened.
    • Click on Restore advanced settings.
    • Then click on Reset.
    • Click on OK to close the window.

    Video instruction for configuring Internet Explorer:

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  • Configuring browsers: Microsoft Edge

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    Step 1: Open Extensions

    Click on the icon with three dots on the right-hand side of Microsoft Edge and select Extensions.

    edge settings

    Step 2: Enable Token signing plugin

    A new window with extensions opens, find the plugin called Token signing and make sure that it is Enabled. This plugin is enabled by default and you cannot change it yourself!

    edge plugin
    • If this plugin exists but its status is something other than Enabled (e.g. Disabled), contact ID-help.

    Step 3: Check whether using your ID-card is now possible

    Do the following to ensure that the change takes effect: close Microsoft Edge (all windows if you had several open), open it again and try to sign the same transaction you failed to sign before.

    In case the necessary extensions exist in your computer and Token Signing is enabled, but you still cannot work with your ID-card in Microsoft Edge, try updating the browser. For the time being, use another browser for ID-card activities, i.e. Mozilla Firefox.

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