Configuring browsers for using ID-card

To use e-services such as online banking, state portal and be able to confirm actions and transactions and digitally sign documents with your ID-card, you first have to configure your web browsers. Your browser must allow use of the ID-card certificates.

If you experience any problems with using ID-card on the web, check your browser settings. Our step-by-step instructions will make the browser configuration go quickly and easily!

  • Configuring browsers: Mozilla Firefox

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    Step 1: open Add-ons

    You can do this by right clicking on the ID icon on the right edge of Mozilla Firefox and selecting “Manage Extension” from the menu.

    Step 2: Open add-on solution manager in Mozilla Firefox

    There is an option called Extensions, which is marked with a puzzle piece icon in the left-hand menu of the add-ons manager. Click on it and scroll down to the extensions Web eID and Token Signing, which are marked with the ID icon.

    Step 3: Enable the use of extensions

    Check that PKCS11 loader and Web eID are not disabled. If necessary, you can enable the extensions by clicking on the slide button on the right side.

    If extensions were enabled, you can try disabling extensions, restarting the browser and enabling them again.

    Step 4: Check in the browser that the ID-card works

    After enabling the use of Web eID and PKCS11 loader, restart your web browser: everything should work!

    However, if you’re still having problems when using the ID-card in Firefox, open the browser settings again – this time, disable PKCS11 loader and Web eID first, restart the browser, enable the extensions again and then restart your computer in such a manner that the ID-card reader is constantly connected to the computer and the ID-card is in the reader. After restarting your computer, open DigiDoc4 as the first programme and check that the card details are read correctly. Then try using the ID-card in the Firefox browser again.

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  • Configuring browsers: Google Chrome

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    Step 1: Enable automatically

    If Google Chrome offers it, click “Enable extension” and everything should work.

    Step 2: Open Extensions

    Click on the icon with three dots on the right-hand side of Google Chrome and select More tools  Extensions.

    Step 2: Enable the Web eID plugin.

    A new window with extensions opens, find the plugin called Web eID and make sure that it is Enabled. This plugin is enabled by default and you cannot change it yourself!

    • If this plugin exists but its status is something other than Enabled (e.g. Disabled), if it doesn’t work contact ID-help.

    Step 3: Check whether using the ID-card is now possible.

    Do the following to ensure that the change takes effect: close Google Chrome (all windows if you had several open), open it again and try to sign the same transaction you failed to sign before.

    Step 4: Manually removed Chrome Web eID extension.

    If you accidentally uninstalled the Web eiD extension, you may manually install it in the Chrome Web Store.

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  • Configuring browsers: Microsoft Edge

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    Step 1: Enable automatically

    If Microsoft Edge offers it, click “Turn on extension” and everything should work.

    Step 2: Open Extensions

    Click on the icon with three dots on the right-hand side of Microsoft Edge and select Extensions.

    Step 3: Enable Web eID plugin

    A new window with extensions opens, find the plugin called Web eID and make sure that it is Enabled. This plugin is enabled by default and you cannot change it yourself!

    • If this plugin exists but its status is something other than Enabled (e.g. Disabled), contact ID-help.

    Step 3: Check whether using your ID-card is now possible

    Do the following to ensure that the change takes effect: close Microsoft Edge (all windows if you had several open), open it again and try to sign the same transaction you failed to sign before.

    In case the necessary extensions exist in your computer and Web eID is enabled, but you still cannot work with your ID-card in Microsoft Edge, try updating the browser. For the time being, use another browser for ID-card activities, i.e. Mozilla Firefox.

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  • Configuring browsers: Safari

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    NB! You can save and install the newest ID-software and the required web components from the Install ID-software website.

    Step 1: open Preferences in Safari

    Open the “Safari” menu in the Safari web browser and select “Preferences”.

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    Step 2: open the Extensions tab

    This opens the extensions window – find the “Extensions” menu link with the puzzle icon in the upper menu and click on it. Then check that “Web eID” (link with the iD icon) in the left-hand menu is ticked. Now allow the extension to be used on every websites. Click the “Always Allow on Every Website …”, and then “Always Allow on Every Website”.

    Step 3: check that everything is working

    After you have permitted the Web eID plugin, you should be able to use your ID-card with Safari. If necessary, restart your computer and try again.

    However, if the ID-card still doesn’t work, check that DigiDoc4 reads your data correctly – maybe the problem lies in the card or the card reader. You can always use another web browser as well (e.g. Firefox) or contact ID-help.

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