Configuring browsers for using ID-card

To use e-services such as online banking, state portal and be able to confirm actions and transactions and digitally sign documents with your ID-card, you first have to configure your web browsers. Your browser must allow use of the ID-card certificates.

If you experience any problems with using ID-card on the web, check your browser settings. Our step-by-step instructions will make the browser configuration go quickly and easily!

  • Configuring browsers: Mozilla Firefox

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    Step 1: Open extensions in your browser

    Click on the icon with three dots on the right-hand side of Mozilla Firefox and select “Add-ons and themes“.

    Step 2: Open extensions in the manager

    In the left menu of the Manage Your Extensions, there is an “Extensions” option with a puzzle icon. Click on it and you will see the extensions PKCS11 loader and Web eID with the ID icon in the opened view.

    NB! “PKCS11 loader” extension is only required for Linux operating system.

    NB! If there is a “Token signing” extension in the extension selection, it should be removed. Instructions for removal can be found here.

    Step 3: Enable Web eID and PKCS11 loader extensions

    Find the extensions named Web eID and PKCS11 loader and make sure they are Enabled. If not, enable it.

    The blue indicator in the right corner refers to the activated state of the extension.

    If you accidentally removed the “Web eID” or “PKCS11 Loader” web extension, you can manually reinstall it from the Mozilla Firefox web store.
    Web eID – https://addons.mozilla.org/en-US/firefox/addon/web-eid-webextension/
    PKCS11 loader – https://addons.mozilla.org/en-US/firefox/addon/pkcs11-module-loader/

    Step 4: Check whether using the ID-card is now possible in web browser

    After enabling the Web eID and PKCS11 loader extensions (step 3), restart your browser: everything should work!

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  • Configuring browsers: Google Chrome

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    Step 1: Enable extension in web browser

    After installing the ID software, a notification about the “Web eID” extension will appear in the upper right corner of the Google Chrome web browser. To sign in e-services with an ID card, click in the “Enable extension” window and everything should work.

    If the message did not appear in your browser, continue to Step 2.

    Step 2: Open extensions in your browser

    Click on the icon with three dots on the right-hand side of Google Chrome and select More tools  Extensions.

    Step 3: Enable “Web eID” extension

    A new window with extensions opens, find the extension called Web eID and make sure that it is Enabled. If it’s not, enable it.

    The blue indicator in the right corner refers to the activated state of the extension.

    f you accidentally uninstalled the “Web eID” extension, you may manually install it in the Chrome Web Store.

    NB! If there is a “Token signing” extension in the extension selection, it should be removed. Instructions for removal can be found here.

    Step 4: Check whether using the ID-card is now possible in web browser

    After you enable the Web eID extension (Step 3), restart your browser: everything should work!

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  • Configuring browsers: Microsoft Edge

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    Step 1: Enable extension in web browser

    After installing the ID software, a notification about the “Web eID” extension will appear in the upper right corner of the Microsoft Edge web browser. To sign in e-services with an ID card, click in the “Enable extension” window and everything should work.

    If the message did not appear in your browser, continue to Step 2.

    Step 2: Open extensions in your browser

    Click on the icon with three dots on the right-hand side of Microsoft Edge and select Extensions.

    Then click “Manage extensions” in the window that opens.

    Step 3: Enable “Web eID” extension

    A new window with extensions opens, find the extension called Web eID and make sure that it is Enabled.

    The blue indicator in the right corner refers to the activated state of the extension.

    If not, enable it. If enabled, the browser may also ask for additional confirmation. Click on “Turn on extension” in the window to confirm.

    If you accidentally uninstalled the “Web eID” extension, you may manually install it in the Microsoft Edge Web store.

    NB! If there is a “Token signing” extension in the extension selection, it should be removed. Instructions for removal can be found here.

    Step 4: Check whether using the ID-card is now possible in web browser

    After you enable the Web eID extension (Step 3), restart your browser: everything should work!

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  • Configuring browsers: Safari

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    To use the ID-card on the Safari browser, you will need the necessary web components installed on your computer: software package can be downloaded from the install ID-software page.

    Then you will have to allow use of the “Web eID” plug-in in Safari. By default, it is not allowed.

    Our step-by-step instructions will allow you to easily and conveniently verify that all of the plugins you will need to use the ID-card are allowed in Safari. Be sure to watch the video tutorial.

    Step 1: Open Preferences in Safari

    Open the “Safari” menu in the Safari web browser and select “Preferences“.

    Step 2: Open the Extensions tab

    This opens the extensions window – find the “Extensions” menu link with the puzzle icon in the upper menu and click on it. Then check that “Web eID” (link with the ID-icon) in the left-hand menu is ticked. Now allow the extension to be used on every websites. Click the “Always Allow on Every Website …“, and then “Always Allow on Every Website“.

    NB! If there is a “Token signing” extension in the extension selection, it should be removed. Instructions for removal can be found here.

    Step 3: Check that everything is working

    After you have permitted the Web eID plugin, you should be able to use your ID-card with Safari. If necessary, restart your computer and try again.

    However, if the ID-card still doesn’t work, check that DigiDoc4 Client reads your data correctly – maybe the problem lies in the card or the card reader. You can always use another web browser as well (e.g. Mozill Firefox or Google Chrome) or contact ID-help.

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