Were you installing ID software and got this or a similar error message?
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Show Hide If Open-EID.exe installation ended prematurely with the following errors...
- "Fatal error" (with the code 0x80070643)
- "Unspecified error" (with the code 0x80072f19)
..., then the possible reason for this is op. system inability to overwrite registry entries of previous versions Open-EID software components.
To resolve this situation:
Follow this guide to update your current version of Windows 10 or 11.
To upgrade the older versions of Windows on Windows 10 or 11, look at the instructions on the manufacturer’s website:
ID software removal through the “remove_openeid.bat” script
We recommend that you run the "remove_openeid.bat" script twice, as some ID software components may be in use. Run remove_openeid.bat and if the window closes on a dark background (cmd.exe), restart your computer and run the remove_openeid.bat script again.
- Download ZIP file extract its contents somewhere, for example Desktop (updated on 06 September 2023).
- Right-click on remove_openeid.bat and choose Run as administrator (Registry entries will be removed only for those accounts, who have administrator rights)
- Command Prompt window will be opened. Please wait till it closes itself.
- NB! If Windows 10/11 displays the message, "Windows protected your PC" click the "More info" button and then click the "Run anyway" text-button to continue.
- NB! If Windows 10/11 displays the message, "Do you want to allow this application to make changes to your device?", please click "Yes.".
- Try to install Open-EID software again, it should work.
This usually eliminates the problem. If not, contact our ID help.
If the error persists, please send us the log files
- Open the Start menu, type in Run and press Enter or press the Windows key (WinKey) + R on the keyboard.
- A search field will be displayed on the screen – type in %temp% and press Enter.
- Type eID in the search box of the window and find all log files called "eID_software" from the day the software installation failed and save them, for example to the desktop.
- Send the log files to ID helpline at www.id.ee (the Contact ID-helpline section in the lower right corner).
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Show Hide This error is most likely caused by an outdated or unsupported operating system. In rare cases, the cause of the problem may be more technical (one of the incorrectly installed Windows updates, system file corruption, etc.)
To resolve this situation:
Checking the current version of the operating system
We recommend that you check which version of the operating system is currently installed. You can read how to do it here.
Please note that ID software only works with the supported versions of operating systems. Such a list can be found on the link provided on our website
Updating the Windows operating system
Follow this guide to update your current version of Windows 10 or 11.
To upgrade the older versions of Windows on Windows 10 or 11, look at the instructions on the manufacturer’s website:
Use the "System File Checker" tool to repair missing or corrupted system files
System File Checker is a Windows utility that checks for problems with files on your computer. To run it, do the following:
- Type command prompt in the taskbar search field and right-click or long-press Command Prompt (Desktop app) from the list of results. Select Run as administrator, and then select Yes.
- Type DISM.exe /Online /Cleanup-image /Restorehealth (note the space before each "/") and then press Enter. (Note: This process may take a few minutes to start and complete.)
- When the message "The operation completed successfully" appears, type sfc /scannow (with a space between "sfc" and "/") and press Enter.
- When you see the message "Verification 100% complete", type exit and press Enter.
This guide can also be viewed on the official website of the software manufacturer.
Reinstalling the ID software
If the problem still persists after following all the steps and restarting your computer, follow this guide to remove the ID software and then reinstall it.
