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  • PIN codes of the ID-card: applying for a new codes envelope
    ID help · ID-card · 06.08.2024

    If you have forgotten your ID-card, digital-ID or other digital document PIN and PUK codes, you can order a new code envelope from the Police and Border Guard Board.

  • PIN and PUK codes: Security recommendations
    ID help · ID-card · 13.11.2025

    A code envelope with the PIN and PUK codes was given to you with your digital identity card. You cannot use the ID-card (or other digital identity cards) without them.When receiving a new ID-card (issued…

  • You cannot digitally sign with mobile-ID
    Mobile-ID · 13.11.2023

    If you encounter errors when signing with a mobile-ID, read the error message: in most cases, you will receive the information you need to resolve the situation.

  • How is a secure connection between an ID-card and the server established?
    22.04.2021

    We will explain how the secure connection between an ID-card and the server is established and shed some light on the possibility/impossibility of man-in-the-middle attacks upon the creation of this connection.

  • How can the reliability of ID-cards and other digital documents be guaranteed?
    ID-card · 15.04.2021

    Everything becomes worn out when heavily used. In order to guarantee that your ID-card or other digital document, such as digital ID, lasts for as long as possible, keep it safely in the document compartment of your wallet

  • What are the risks when your ID-card is stolen?
    ID-card · 24.03.2020

    The theft of an ID-card or another digital document means that the owner of the card is at risk of falling victim to identity theft: their document can be used to perform transactions, sign contracts, etc. by another person.

  • ID-card and its uses
    ID-card · 09.09.2024

    ID-cards are identity documents that are mandatory for Estonian citizens and citizens of the European Union who are permanently residing in Estonia.

  • ID-card as a client card
    ID-card · 24.03.2020

    There are so many client cards and loyalty programmes this day and age that fitting all the cards in your wallet can be difficult. Using the ID-card as the client card is therefore a convenient…

  • Failed to log in or sign in e-services with an ID card
    ID help · 09.01.2026

    Did you encounter problems accessing e-services, such as an online bank or a web page?

  • ID-card as an identity document
    ID-card · 27.02.2024

    ID-cards are identity documents that are mandatory for Estonian citizens and citizens of the European Union who are permanently residing in Estonia.

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Contact ID-helpline Contact ID-helpline
Contact ID-helpline Contact ID-helpline
Suspension of ID-card certificates issued until 14.11.2025 SK ID Solutions (24/7)
+372 677 3377
Revocation of ID card certificates issued from 17.11.2025, Estonian Police and Border Guard Board
Estonian Police and Border Guard Board self-service
Applying an ID card and PIN envelopes, Estonian Police and Border Guard Board
www.politsei.ee
Smart-ID Customer Support, SK ID Solutions (24/7)
+372 715 1606
www.smart-id.com
ID-software user support, Information System Authority (8.30 am – 5 pm on working days)
+372 666 8888
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