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  • The remote validity extension service for digital ID cards valid for three years is no longer available
    ID-card · 15.04.2021

    The remote validity extension service offered for digital IDs (including e-Resident’s digital IDs) valid for three years is no longer available as of 30 April 2019 due to the previous producer of documents terminating its…

  • Mobile-ID PIN codes
    ID help · Mobile-ID · 02.04.2024

    Mobile-ID PIN codes are issued with your mobile-ID SIM card. You will find the codes under the disposable surface of the SIM card cover. You will receive three codes with the mobile-ID supported SIM card.

  • Mobile-ID certificates: general information
    Mobile-ID · Mobile-ID · 10.06.2024

    Mobile-ID certificates can be suspended, but not updated: in order to use the mobile-ID with expired or suspended certificates you have to replace the SIM card.

  • You wish for a new ID-card
    ID-card · 11.03.2026

    The ID-card is a mandatory identity document for all Estonian citizens. You can request one from the Estonian Police and Border Guard Board.
    ​If you have lost your PIN code and PUK code, you can request a new code envelope without replacing the ID-card.

  • Verifying and revoking Mobile-ID certificates
    Mobile-ID · Mobile-ID · 25.06.2026

    ​If the phone connected to your mobile-ID is lost or stolen, you should immediately suspend the mobile-ID certificates in order to be protected from identity theft.

  • You wish to become a Smart-ID user
    Smart-ID · 15.04.2021

    The free Smart-ID app enables you to log in to e-services, confirm transactions and bank transfers and sign documents: its possibilities are almost as vast a those of ID-cards, digital IDs or mobile-IDs.

  • You wish to obtain a digital ID-card
    ID-card · 16.04.2025

    A digital identity card, i.e. digital ID, is a digital document that can be used to identify yourself and sign digitally in an electronic environment, just like an ID-card.

  • You wish to locate the DigiDoc4 application of ID-software on your computer?
    ID help · 27.09.2024

    Have you installed ID-software on your computer and are now unable to locate the DigiDoc4 program in order to use your ID-card? Instructions for launching DigiDoc4 in Windows, macOS and Linux operation systems.

  • Using mobile-ID
    Mobile-ID · 22.04.2021

    In order to use mobile-ID, you only need your smartphone and mobile-ID PIN codes. Today almost all larger e-services have mobile-ID support, providing the option to log in with an ID-card, and mobile-ID works on a computer, a tablet as well as a mobile phone.

  • Applying and activating Mobile-ID
    Mobile-ID · 10.06.2025

    Application of mobile-ID presumes that you enter into a mobile-ID contract with your mobile operator for receiving a mobile-ID supported SIM card.

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Contact ID-helpline Contact ID-helpline
Contact ID-helpline Contact ID-helpline
Suspension of ID-card certificates issued until 14.11.2025 SK ID Solutions (24/7)
+372 677 3377
Revocation of ID card certificates issued from 17.11.2025, Estonian Police and Border Guard Board
Estonian Police and Border Guard Board self-service
Applying an ID card and PIN envelopes, Estonian Police and Border Guard Board
www.politsei.ee
Smart-ID Customer Support, SK ID Solutions (24/7)
+372 715 1606
www.smart-id.com
ID-software user support, Information System Authority (8.30 am – 5 pm on working days)
+372 666 8888
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