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In the event that the DigiDoc4 application displays an access certificate expiration message, you need to update the ID software!

  • ID-software: generation of diagnostics and log files
    ID help · ID help · Software and installation · 03.10.2024

    The ID user support helps you resolve issues that arise while using the ID-card and mobile-ID. The easiest way to contact us is through the „Contact ID-helpline“ located on the id.ee website – you will then receive…

  • Digital signing in the DigiDoc4 application with foreign ID-cards
    ID help · 25.09.2024

    Did you know that with the DigiDoc4 application, in addition to validating electronic signatures, you can also sign files with foreign ID-cards?

  • Changing the PIN codes and PUK code of the ID-card
    ID help · ID-card · 11.09.2024

    We recommend that you replace the automatically issued PIN and PUK codes of your ID-card immediately: you will better remember the codes you choose yourself. It is also a good idea to occasionally update PIN…

  • Encryption and decryption of files with RIA DigiDoc
    ID help · 25.09.2024

    Encrypting files helps protect file contents from prying eyes: encrypted files (with the extension .cdoc) can only be opened with their ID-card by those authorized to do. For everyone else, the content of the document…

  • Setting the TSA URL in the DigiDoc4 and RIA DigiDoc applications
    ID help · 25.09.2024

    TSA, or time stamp service, is a solution that proves that certain data existed at a given point in time. When installing the software, access to the Time-Stamping service is automatically set up through the…

  • Signing error: Please check your computer/smart device time
    ID help · 24.09.2024

    The error occurs both in the DigiDoc4 and RIA DigiDoc application when the time of the device used for signing differs from the time of the validity confirmation. Below you will find instructions on how…

  • Access certificate: what is it?
    ID help · 19.09.2024

    The access certificate give you access to the SK ID Solutions AS (SK) validity confirmation service. The validity confirmation service adds an electronic notation automatically to the digital signatures, defining the time at which the signature was given and…

  • Configuring antivirus software for using an ID-card
    ID help · 23.08.2024

    Have you installed any antivirus programs and are not able to enter e-services with your ID-card? The problem may be due to the software settings – follow the instructions below to resolve the problem. This didn’t resolve my…

  • Subscribe to the newsletter!
    ID help · For developer · For developer · 22.08.2024

    We invite all ID-software and Digidoc4j library users to join the RIA newsletter to stay up to date with the latest news.

  • sr.riik.ee TLS certificate will expire 16. august 2024
    e-Estonia · 14.08.2024

    As a result of the change, we will introduce a new TLS certificate. In connection with the renewal of the TLS certificate of the sr.riik.ee server, there will be no service interruptions. Starting with the…

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Contact ID-helpline Contact ID-helpline
Contact ID-helpline Contact ID-helpline
Suspension of ID-card certificates, SK ID Solutions (24/7)
+372 677 3377
Applying an ID card and PIN envelopes, Estonian Police and Border Guard Board
www.politsei.ee
Smart-ID Customer Support, SK ID Solutions (24/7)
+372 715 1606
www.smart-id.com
ID-software user support, Information System Authority (8.30 am – 5 pm on working days)
+372 666 8888
Download the latest ID software
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