Mobile-ID is a SIM card based mobile identification document which is always with you when you have your mobile phone.

Smart-ID enables you to enter your Internet or mobile bank and other e-services securely and conveniently with your preferred smart device.

What to do if the computer switches off the ID card reader to save power?

If your computer is a MacBook Air and you are establishing a hard-wire connection using Apple USB Ethernet Adapter, your internet connection is cut off when you connect the card reader to the computer’s USB.

Chip cards may behave differently depending on the operating system. The following lists the basic requirements of each operating system and tested card readers.

It is recommended to use the DigiDoc4 client for encrypting documents smaller than 120 MB. If you need to share large files securely, you need to find an alternative solution.

Laptops with fingerprint readers (particularly by Hewlett Packard, i.e. HP) may pose a security risk where e-services – for instance, the Internet Bank – can be accessed and used for confirming activities and transactions without entering ID-card PINs.

If the DigiDoc4 software successfully reads the data of the document in the card reader, but it is not possible to enter e-services, the reason for the malfunctions may lie in adware or malware.

If you have installed Bitdefender antivirus and you’re not able to enter e-services with your ID-card, you’ll need to change Bitdefender settings.

Instructions for configuring AVG AntiVirus so that it does not interfere with e-services accessed by ID-card.